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Terms & Conditions

GENERAL TERMS AND CONDITIONS

1. ABOUT GENERAL TERMS AND CONDITIONS

a. The general terms and conditions determine relationship between the provider and the shop visitor or costumer who makes the purchase via the website, by telephone, personally or any other way. General terms and conditions can be supplemented by written special arrangements between the provider and the customer. The general terms and conditions come into force with the moment of entering in the online store.

b. Terms that were valid in duration of the visit or at the moment of placing an order are used for interpretation.

c. Due to possible meaning deviations of the translation, the terms used in the Slovene language are always used for the interpretation of general terms and conditions, regardless of the language in which the contract was awarded and regardless of the language in which the terms and conditions were translated. By placing an order, the client confirms that he has been acquainted with the full General terms and conditions in the Slovene language, fully understands and accepts them.

d. We reserve the right to change any part of the general terms and conditions, without prior notice. Changes apply from the moment of publication on the web.
e. Terms and conditions are available on the website and in written physical form at the company's headquarters.
f. By using the website, the user accepts and acknowledges all the general terms and conditions, expresses their understanding and entire agreement with them.
g. By placing the order, the client accepts and acknowledges all the general terms and conditions, and with all individual specific agreements between the provider and the client, expresses their understanding and entire agreement with them. The customer confirms agreements with all the price(s) in the offer.
We advise you to carefully read the terms and conditions, before using the online store.

The online store "numizmatika.si" at the domain www.numizmatika.si, its sub-domains and related domains (in these conditions "shop") is managed by NUMIKLIK, Alojz Šmuc s.p. (in these conditions, "provider").

2. ACCESSIBILITY TO INFORMATIONs (summary of legislation):
The provider undertakes to always provide the buyer with the following informations:
  • Company identity (name and adress, registry number)
  • Contact options that enable quick and effective communication (e-mail, telephone)
  • Eessential characteristics of goods or services (including after-sales services and guarantees)
  • Accessibility of products (any product or service offered on the website should be accessible within a reasonable time)
  • Terms of delivery for product or implementation of services (options, dispach times)
  • All prices must be clearly and unambiguously determined. It must be shown or already contains taxes and transport costs.
  • method of payment and delivery
  • time validity of the offer
  • the complaint procedure must be clarified, including all contact details of the contact person or the customer service department
a. Information about the provider:
  • NUMIKLIK, ALOJZ SMUC s.p., Bezenskova ulica 33, 1000 Ljubljana, Slovenija, EUROPE
  • VAT Number: SI86733834
  • Taxable person: Yes
  • Registration number: 6328563000
  • Type of property: private property
  • The company is registered with AJPES, Ljubljana branch.
  • The serial number of the entry: 316-02-02000-2013/2
b. Contact informations:
  • Teletelephone number - sales: 00 386 40589031
  • Teletelephone number - purchase: 00 386 40 589 031
  • E-mail Address - Sales:

[email protected]

[email protected]

  • E-mail Address: Purchase:

[email protected]

[email protected]

Bank account details:

ABANKA d.d.

  • IBAN: SI56 0510 0801 3632 760
  • BIC/SWIFT : A8ANSI2X
Paypal email address:
3. PURCHASE BY PROVIDER
3.1. USER REGISTRATION:

Registration is not needed for buying in a store, but it facilitates redemptions and brings certain benefits. When submitting the order, the customer shall provide his / her name and surname, address, telephone number and e-mail address. The data are used only for the realization of the order and the order-related procedures.

Registration in the store is free. At each order, the customer can register user account by defining personal password.

When a user registers, a valid e-mail address and a password is entered at the time of registration. This two informations are used later to log in in to the store. With loging in costumer access to its own internal domain in an online store. The password is known only to the user.

The information needed to register in the online store needs to be carefully guarded. Contact us immediately about any loss or suspicion of abuse by e-mail to [email protected] .

3.2. PICTURE MATERIAL:

All the image material in the online store is of an informational nature and is shown only for the purpose of the notice.

With most products, in the "Actual photo?" field is marked, if the actual image material is available for product we sell, or image material is just symbolic. For items where this information is not provided, it is considered that the material is symbolic.

On the photos and with the description we try to present to you the actual condition of each item, and with that in the case of purchase achieve your 100% satisfaction. Nevertheless, the photos are made with a large magnification, so an incorrect idea of ​​the size of the product may occur. Due to the specific lighting of the photographs, details, errors and discolorations can be seen, which are not visible with the eye only and in different light conditions. Since the photo of the product is captured at a certain angle, deviations in color shade, color discoloration and damage may also be present, if the viewing direction of the item changes. We do not photograph an errors at the edge of the coin, we do not describe and can not be a reason for reclamation, because we consider them less important.

Because some products are photographed in protective capsules and foils, there may be light reflections and defects that are present only on the protective capsule in the photographs. Our goal is the best quality of product photos possible. Nevertheless, there may be discrepancies between the photograph and the actual appearance of the product.
3.3. PRICES:
  • All prices are in EUR.
  • Valid prices are prices at the time of order confirmation (confirmation of purchase).
  • The price applies to the basic service / item. All additional explicit customer wishes are charged individually and are not included in the selling price of the product or other services on the price list.
  • Prices apply in case of payment with the specified payment methods and in accordance terms and conditions of store
  • Cene lahko zagotovimo le za dobavo blaga na zalogi. Za dobavo blaga po izrecnem naročilu stranke, se cena določi individualno pred oddajo naročila. Cena za tako dobavljeno blago lahko odstopa od trenutnih cen za enako blago v trgovini, ki je na zalogi.
  • Prices can only be guaranteed for items in stock. For the items available on explicit customer request, the price is determined individually prior to the order is placed. The price for such items can deviate from the current prices for the same items in the store, that are in stock.

In the event that the price of the item changes during the processing of the order, the seller will inform the buyer about this. The seller will try to provide mutual satisfaction solution to provide a reasonable price to the buyer or offer an appropriate solution.

For most items in the store, the price is indicated with and without tax. If the buyer is entitled to make purchase without a tax (a taxable person with a valid tax number or export), this is automatically done at the end of the purchase. For some products, VAT is charged on a special taxation rate, which is indicated on each individual product page.
The price of the product does not include the cost of packaging, delivery payment transactions, the costs of preparing the documentation necessary for export from the EU and the import tax, customs expences and other charges.
3.4. PAYMENT:
a. PAYMENT OPTIONS:

Goods to full payment remain the property of the seller. Payment of purchased goods is possible:

  •   on Bank account:

    When choosing a pre-payment on Bank account, you will pay the ordered goods to the company's bank account. You can make a payment in your online bank or personally at any bank. Payment must be made before the items are dispatched or picked up. You will receive all necessary information for payment by e-mail. The payment must be made in the same amount and in the same currency as indicated on the pro forma invoice.

    In the event that the customer has paid too low amount to the account of the provider, the provider will invite the client to fulfill all the financial obligations made with the acceptance of the terms and conditions of business at the time of the award of the contract. The first payment deadline is not extended. In the event that the customer does not fulfill all the financial obligations to first set deadline, it is considered that the payment was not made. The provisions of point 3.4.b of this text shall be complied with.

    In the case of overpayment made by mistake, the payer must inform the provider in written way within three days after the trnsaction was made, that overpayment was made by mistake. This overpayment reduced for the cost of a bank commission and the tax charger on the commission will be refunded to the payer's account within two business days. In the event that the payer does not contact the provider within three days, the difference between the amount of the transfer and the actual purchase price is considered as a donation to the tenderer. After this deadline, the property right on the amount of the overpayment is transfered from Payer to Provider. Therefore, provider does no need to return the difference between the amount of the transfer and the actual purchase price to the payer.

    In case of transactions to Bank account for which no pro forma invoice exist, the transaction is considered to be a donation to the provider. Provider is not obligated to return such transaction.

  • s PayPal –om :

    When making PayPal payments, you will be redirected to the PayPal web site, where you will follow the purchase steps and complete your payment. The PayPal payment commission is 5% (including 22% tax) of the purchase value. The commission is also charged on postage and other costs. Paying via PayPal is considered to be very safe. You can also make a transaction through Visa, Mastercard, American Express payment cards.

    In order to comply with safety guidelines and to protect our interests, you agree that we that we send your order to the address provided to us by the PayPal payment service provider, regardless to the address stated in the order.

    In case of transactions to PayPal account for which no pro forma invoice exist, the transaction is considered to be a donation to the provider. Provider is not obligated to return such transaction.

  • with cash on deliver (COD):

    Due to bad payment discipline with payments at delivery, this option is only available for registered users of the online store who successfully completed at least one purchase, pick up all the shipments and made all payments within the contract time. It is only available when you purchase items in stock. You pay the ordered goods in cash at the time of delivery. When selecting payment at delivery, Post Slovenia will also charge you the commission. The amount of the commission depends on the amount of the order:

    ORDER AMOUNT
    COMMISSION
    to 98,00 EUR1,05 EUR
    from 98,00 EUR to 501,00 EUR1,07 % of order value
    over 501,00 EUR

    5,36 EUR + 0,20% order value

Published prices are valid on the release day this terms and conditions. Prices can be changed without notice. The price list for the commission is informative. The service is charged by Post of Slovenia according to their current price list - "Price list of other services".

b. PAYMENT DEADLINE:

Payment deadline for goods in stock:

Reservation of ordered items is made immediately after the order is made. At the same time, the price are fixed.

The customer undertakes not to pay the entire purchase price later than the next business day by 18:00 (CET) hour, after the order is placed. It aware, that otherwise will not be able to make the payment within the agreed time limit. The payment deadline is two (2) business days from the placing an order (on the second business day the transaction must be recorded on our account), unless otherwise agreed in written form prior placing an order .

In case of non payment within the agreed time limit, this is considered as a one side not agreeable withdrawal from the contract. The reservation on products is released,.

The customer undertakes to settle in this case from the previous paragraph the manipulative costs in the amount of 5% of the order or at least 10,00  EUR (including 22% VAT).

The customer accepts to pay all costs related to the possible recovery of this amount.

If the provider receives a payment after expiry of the validity period of the offer, the seller is no longer obliged to provide the item under the terms and conditions on the pro forma invoice and can cancel the contract or adjust it in agreement with the buyer. In case of cancellation, the purchase price is returned to the buyer, reduced by the cost of the refund and the tax charged on the cost of the refund.

Payment deadline for goods delivered on request:

The client pays the entire purchase price no later than by 10:00 am (CET) on the next business day following the day the order is placed (the conclusion of the contract), unless otherwise agreed in written form prior placing an order . This is agreed because of the price fluctuations of the goods, on which the provider has no influence.

The Buyer undertakes to pay manipulative costs in the amount of 10% of the order, or at least 50.00 EUR (including 22% VAT) in case of failure to comply with the contractual agreement referred to in the previous paragraph.

In addition to the costs referred to the aforementioned paragraph, it will settle the actual amount of the contractual penalty that the provider will have to pay to his supplier for the resignation or failure to comply with their business commitments, increased by 22% of the VAT. The costs referred to this paragraph is not part of the manipulative costs referred to in the preceding paragraph.

3.5. DELIVERY TIME:

For goods in stock :

Items in stock are appropriately marked. They shall not be dispatched later than within two working days after receipt of the payment. The deadline for dispatch may be extended in case of unforeseen circumstances. In this case, the provider undertakes to notify the client in writing, stating the reason. The information deadlines for transferring shipments are available on the website www.posta.si, https://si.ups.com and www.dhl.si. Only the postal service provider is responsible for the deadline for transferring shipments.

Goods delivered on request:

For items delivered on costumer request, the estimated delivery time is set before the order is made. This is the deadline for the shipment of the order from the provider to the customer and not the delivery of the shipment to the customer. The scheduled delivery period begins with the moment of recording the transaction in our account.

The customer is aware that the provider purchases goods from suppliers where the supply can be complicated by unforeseen factors. Therefore, in case of increased demand or unforeseen circumstances (unusual or extraordinary circumstances, etc.), the provider has the right to extend the actual delivery deadline, whereby the buyer agrees with the award of the contract.

The provider undertakes to notify the costumer in written way about the extended delivery deadline as soon as (and if) it will be informed by its suppliers or as soon as it becomes aware that the delivery will not be possible within the provided time frame.

Regardless paragraph 2 of this article, the delivery deadline for contracts signed at distance, in accordance with the first paragraph of Article 43.e of the SI-ZVPot law, may not exceed 30 days from the placing an order, unless otherwise agreed between the provider and the customer.

If the provider can not fulfill his obligations (even within the extended period referred to in the previous paragraph), he may withdraw from the the contract. It informs the customer about this and returns the full amount to the bank account. The company must make a refund of payments as soon as possible and no later than in fifteen days after costumer receive the notice of withdrawal.

In the event of this withdrawal from the contract, it is considered that the contract has not been signed, and the contract is terminated when the assignment statement is sent and all the funds are returned in accordance with the SI-ZVPot law.

If the order is made up of goods in stock and from goods delivered on order, the entire order will be dispatched when all goods are in stock. If you want to avoid this, you must submit two separate orders.

3.6. DELIVERY AND PACKAGING:

You can view the shipping costs according to the delivery area on the links: Delivery costs - Slovenia, Delivery costs - Europe Union, Delivery costs - World, located in the footer of the website (all sides are part of the terms and conditions).

The exact cost of delivery for services from the delivery price list is calculated prior the order is placed. Exceptions are orders with payment at delivery, where PS charges service for payment according to its currently valid price list. By awarding the order, the customer accepts the shipping costs without the possibility of a subsequent appeal. For the accuracy of the  delivery informations stated at the time of placing an order is fully responsible buyer. In case of incorrect information that will lead to the loss of the shipment or delivery of the shipment to the wrong recipient, the responsibility of the sender and the postal service provider is completely excluded. The responsibility of the sender for the exceeded delivery period is completely excluded and is fully and only on the side of the postal service provider.

Delivery prices can be changed without prior notice and are informative. The exact delivery cost is calculated before the order is placed. In case of placing an order you accept delivery costs.

a. METHOD OF DELIVERY:

Shipments are delivered within Slovenia via Post of Slovenia and internationally via Post of Slovenia, UPS and DHL.

b. PACKING:

Packing costs are not included in the delivery price.

For orders with total of items up to a total of 15.00 EUR , we charge 1.00 EUR with 22% VAT included.

Every first shipment of order with goods value above 15.00 EUR is packed with a 100% discount, which is EUR 0.00.

In the event of a re-sending order by costumers fault, the re-packaging is charged 1.00 EUR, regardless of the value of the order.

We use exclusively new packaging material for packaging.

In case of lost, missing content, destroyed or damaged shipment, is responsable only delivery service provider for all the payments of compensations. All liability of the provider (sender) is completely excluded. Post of Slovenia, UPS and DHL make business in accordance with their terms and conditions, the details are published on the website of an individual provider: Pošta Slovenije (https://www.posta.si), UPS (https://si.ups.com/si /en/Home.page?) and DHL (https://www.dhl.si/en.html)

c. ACCEPTANCE OF THE SHIPMENT:

By placing an order , the costumer undertakes to visually check the shipment before signing acceptance documentation, that shipment is not damaged, that does not show signs of alienation of content, that weight of the package does not deviate from the weight stated on the postal sticker and that the safety labels are not damaged.

In the event of the deviations from the previous paragraph, the client is obliged to immediately notify courier and refuse to accept the shipment before signing the acceptance documentation, and inform provider about the problem. In case of acceptance of a damaged or suspected shipment, the customer accepts all responsibility for the loss or damage to the contents of the shipment.

In case of selecting an unregistered delivery option, or the one that is not insured for the entire value of the order, the customer assumes all material liability in the event of loss, damage, missing content, destruction or other unforeseen events in connection with the shipment! The responsibility of the sender and the postal service provider is completely excluded.

The customer is obliged to accept the shipment within the deadline set by the delivery service provider.

  • Payment on a bank account or via PayPal:

For orders paid via the pro forma invoice, this is 14 days from the first unsuccessful attempt to physically delivery. If the buyer does not assume the ordered items in the aforementioned deadline, after the expiration of the waiting period at the post office (14 days) they will be returned to the provider.

In the case of non-acceptance, this is NOT considered as a withdrawal from the contract or for the return of items. The contract is still validly concluded. This is a one-sided failure to fulfill the terms of the contract by the buyer side.

In the event of non-acceptance or indication of incorrect delivery information, the customer is obliged to pay the costs of repackaging, re-sending charged according to the price list (the weight of the shipment can be changed due to additional packaging, resulting in a higher shipping charge) and possible costs for the return of the undelivered item to provider.

If the customer fails to settle his obligations for re-sending, the provider after the expiration of three working days begins to charge fee in amount of 1% of the order value (shipment content value) / day until the client has settled his obligations

Before re-sending, the customer is obliged to pay all obligations in full, incurred to the day of re-sending.

As soon as the fee from last paragraph exceeds the value of the goods in package (invoice total), the property right is transferred on provider. Provider can after that freely use goods from the order.

The cost of misstating the addressee's data is charged to the customer. In this case, we not assume any material liability for the lost or wrong delivery of the shipment. In this case, the entire liability of the provider (sender) is completely excluded.

  • With payment on delivery:

For shipments sent with payment at delivery, the return period is reduced to 8 days from the date of the first unsuccessful attempt of delivery, In case of non-acceptance the ordered items in the aforementioned deadline, shipment will be returned to the provider

The cost of misstating the addressee's data is charged to the customer.

In the case of non-acceptance, this is NOT considered as a withdrawal from the contract or as a return of items. The contract is still validly concluded. This is a one-side failure to fulfill the terms of the contract concluded by the buyers side.

In this case, the customer undertakes to pay manipulative costs in the amount of 10% of the order or at least 30,00 EUR (including 22% VAT).

In addition, the customer undertakes to pay the costs of packing, postage costs from the provider to the customer, the cost of shipping from customer back to the provider increased for 22% VAT. The costs referred to in this paragraph are not part of the manipulative costs and shall be added to the manipulative costs referred to in the preceding paragraph.

In case of non payment , the legitimate interest will be charged on full amount (increased for 22% VAT).

The costumer pay all costs related to the possible recovery of the amount referred to in the preceding paragraphs.

After the return of the unsuccessfully served goods to provider, the provider has all property rights on items and can do with them whatever he likes.

3.7. RIGHT TO RESIGN OF PURCHASE AND SALE, RETURN OF GOODS

a. The right of provider to resign

The provider is not on any way obliged to accept the purchase order, and can withdraw from it without giving the reason before the order confirmation.

Later, the provider can withdraw from the contract only if a clear mistake is detected (Article 46 of the SI - OZ). A clear mistake is considered to be a defect in the essential characteristics of the product and any mistakes that are considered to be decisive by custom in the trade or by the purpose of the parties, and the provider would not confirm or conclude the contract in case of knowledge.

This includes also obvious price errors.

If the provider is unable to meet his obligations with contracts concluded at distance in accordance with the first paragraph of Article 43.e of the SI - ZVPot, within 30 days from the conclusion of the contract, in so far as the provider and the client do not agree otherwise, he may withdraw from the unilateral declaration and, immediately notify the buyer and return all the payments made in the nominal amount without interest, unless the customer insists on the realization of the contract.

In the event of this withdrawal from the contract, it is considered that the contract was not concluded and the contract is terminated when the assignment statement is sent.

b. Right to withdrawal from costumers side for goods in stock

The customer can easily add or withdraw items from the shopping cart until the binding order is made. By submitting a binding order, the items in the offer are reserved, the price is fixed. The contract between the tenderer and the customer is hereby concluded. The buyer may cancel or modify the contract for items in stock within three hours after the order was placed, without any contractual penalties. This is done by writing on e-mail, but only if the order has not yet been paid or dispatched.

Later, for items that are wholly or partly of gold (Au), silver (Ag), platinum (Pt) or palladium (Pd), the withdrawal from the contract within the meaning of Article 43 of the ZVPot is no longer possible. The price of goods depends on the fluctuation of the stock price of precious metals, on what the provider has no influence (Paragraph 5 of Article 43.č of the SI-ZVPot).

c. Right of withdrawal from costumers side, for goods delivered on costumers request

Before submitting a binding order, the customer may freely decide on the items for which it is seeking the offer. In case a client chooses to make a purchase, the client receives a written confirmation in the form of proforma invoice (in electronic form), which is considered to be a binding order made by the client. The contract between the tenderer and the customer is with that hereby concluded.

In the case of goods supplied on an explicit order made by costumer, that are wholly or partially of gold (Au), silver (Ag), platinum (Pt) or palladium (Pd), cancellation of the contract within the meaning of Article 43 of the ZVPot is no longer possible. The price of goods depends on the fluctuation in the financial markets, on which the provider has no influence in accordance with point 1, paragraph 5, paragraph 43.č of the ZVPot.

In the case of goods supplied by an explicit order made by costumer, that are not wholly or partly of gold (Au), silver (Ag), platinum (Pt) or palladium (Pd) and is not a regular stock, a unilateral withdrawal from the client within the meaning of 43. of the ZVPot is no longer possible in accordance with Article 43 (2) (5) of the ZVPot.

In the case of goods delivered after an explicit order from a client, that are not part of a regular offer or is not in stock in the desired quantity (delivery of goods on request), unilateral withdrawal from the client within the meaning of Article 43 of the ZVPot is no longer possible in accordance with point 2 5. paragraph 43.č of the ZVPot.

d. Procedure for returning goods

The customer can return the product within fourteen (14) days from the date of receipt of the order (stated exclusively for persons who acquire goods for purposes outside of their bussiness activity) in accordance with Article 43 of the ZVPot, insofar as the ordered item does not fulfill the terms set in Article 3.7.e of this terms and conditions.

1. The customer contact the provider via e-mail [email protected] or by telephone 040 589 031 and announce the return of the items.

2. The provider provides the customer a return form.

3. Stranka pravilno izpolnjen obrazec za vračilo artiklov, original ali kopijo računa ter nepoškodovano blago v nespremenjeni količini vrne ponudniku najkasneje v štirinajstih (14) dneh od prejema na naslov:

NUMIKLIK, ŠMUC ALOJZ s.p.
Bezenškova ulica 33
SI - 1000 Ljubljana
Slovenija

3. The customer corectlly and in full filed return form, the original or a copy of the invoice and the undamaged goods in the unchanged quantity return to the provider, no later than in fourteen (14) days from the receipt. Adress for return is:

NUMIKLIK, ŠMUC ALOJZ s.p.
Bezenškova ulica 33
SI - 1000 Ljubljana
Slovenia

The order returned in right time is considered shipments, that are send back in 14 days of receipt (date on the shipment).

4. The buyer pays all the costs related with return, unless otherwise agreed on written way. Packages send with payment at delivery will not be accepted.

5. After the receipt of the order, the provider will check items, complete the complaint form, in case of fulfilling all the conditions for return make full return of all received funds to the customer Bank account no later than within 5 working days from the receipt of the returned goods.

6. In the event that the customer returns the goods and does not fulfill all the conditions for repayment (damaged hermetic foil, reduced quantity), the customer is obliged to settle any handling costs in the amount of 15,00 EUR (including 22% VAT), the costs of repackaging and the re-sending charged according to the price list (the weight of the shipment can be increased due to additional packaging, resulting in a higher tariff for shipping being charged)

If the customer fails to settle his obligation to resend the order, the provider begins to calculate the fee in the amount of 1% of the value / day after the expiration of three working days, until the customer settles his obligations.

Before re-sending, the customer is obliged to settle all of his obligations incurred by the date of re-sending.

As soon as the amount of the fee exceeds the value of the purchase price, the bidder can freely dispose of the goods in the consignment and the customer transfer all the rights over the goods on the consignment on the provider.

e. Customer can not return purchased items:

  • when the item is damaged by the customer's fault or is a hermetic foil that ensures the original state it is defective.

Explanation: All the coins are packed in a transparent foil that enables a visual inspection of the item, and at the same time cares that the customer can not interfere with the condition of the goods. By opening or damaging the aforementioned foil, the customer loses the right to return the goods.

  • when the customer voluntarily chooses the possibility of packaging, which can affect the condition of the coin during transport, it loses the possibility of returning goods.

Explanation: The provider allows the individual purchase of certain coins originally packaged in larger packages (tubes, rolls, ...) without a protective capsule which is already included in the price of the product free of charge. When choosing the option without a protective capsule, the coins are packed without protective packaging recommended by the provider, thereby decreasing the purchase price too. As a result, mechanical damage or visual errors can occur during transport on the coin (milk stains, oxidation, ...)

  • when the product is partly or wholly made of gold (Au), silver (Ag), platinum (Pt) or palladium (Pd), since the price of the goods in this case depends on the fluctuations in the financial markets, beyond which the provider has no influence.
  • if the product is made according to the instructions of the buyer and is adapted to his / specially ordered for the customer (delivered after an explicit order).
  • if a contract is executed by a person performing a gainful activity irrespective of its legal organizational form or ownership, the provisions of the Consumer Protection Act on the conclusion of distance contracts are not subject to the provisions.
  • If the goods were sold as goods in commodity sales, since the provider is not an actual seller, but only an intermediary in the sale.
  • If the goods were sold as defective goods (the description in the products area contains a detailed description of the error).

As you buy a coin, you can not make a complaint on the protective packaging, except when you buy protective packaging separately from the coin (indicated on the invoice separately from the coin, and the price is not equal to 0.00 EUR). The customer thus waives the complaint on protective capsules, covers, boxes and other packaging, in which the coin can be packed, as its main goal is to protect the coin against possible damage, and in the event that it is not separately charged, it is delivered as free gift.

f. Material defect:

According to the Consumer Protection Act (ZVPot), the material defect is :

  • if the item does not have the characteristics necessary for its normal use or trafficking
  • if the item does not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was known or should have be known,
  • if the thing has no features and qualities that were explicitly or silently agreed or prescribed,
  • if the seller has delivered a thing that does not match the pattern or model, unless the sample or model was shown only for the purpose of the notice.

The buyer who correctly inform the provider of the error (Article 37a ZVPot) has the right to require from provider to:

  • remedy error on goods or
  • returns part of the amount paid in proportion to the error or
  • Replace the goods with error to goods without error or
  • returns the paid amount.

The provider must be informed in writing in order to prove the comunication.

The provider must fulfill the consumer's request within 8 days if the defect is not in dispute. If the defect is controversial, it must respond in writing within the same time-limit and give an explanation that can relieve its liability.

The seller of the goods (or service provider) may be relieved of liability for a material defect (or incorrectly performed service) if it proves that the cause of the error is a circumstance that could not be prevented, eliminated or avoided due to the behavior of third parties or the consumer.

4. PURCHASE

Here are described the terms and conditions and procedures with which the provider performs the service of buying goods from private individuals. The provider is not in any way obliged to accept the purchase in case of suspicion of money laundering, doubts in the client's fulfillment, factual errors, doubtfulness of origin, etc.

4.1. We only purchase goods from adults (18 years +) with a personal document that shows their identity.

4.2. We buy only items from persons, to whom the origin of each item is fully known, and are its only legal owner.

4.3. We do not buy items obtained through unlawful or criminal offenses.

4.4. In the case of mailing items, the customer sends coins at his own risk. We advise the insured shipment in accordance with the terms and conditions of the postal service provider. The shipping costs needs to be payed by the sender.

4.5. In case of sending by post and items are subject of fluctuations in the stock exchange metal market, the purchase price is fixed upon the takeover of the products.

4.6. V primeru pošiljanja po pošti bo prevzem poškodovanih ali neprimerno zapakiranih pošiljk ponudnik zavrnil že pred prevzemom. Vsaka odgovornost ponudnika je v tem primeru v celoti izključena, morebitno materialno oškodovanje mora stranka uveljavljati neposredno od izvajalca poštne storitve.

In case of posting, the provider will refuse to accept damaged or unsuitably packaged shipments before signing accept documentation . In this case, any liability of the provider is completely excluded, the customer must claim any material damage directly from the postal service provider.

4.7. Odkupna cena blaga, ki je predmet odkupa, se določi glede na stanje, kakovost, redkost, sestavo in maso. Na oblikovanje odkupne cene vplivajo tudi trenutne razmere na tržišču.

4.7. Purchase price of the goods is determined according to the condition, quality, rarity, composition and weight. The current situation on the market is also influenced by the formation of the buying-in price.

4.8. The contract price is the redemption price reached by the tenderer in agreement with the customer.

4.9. Buyer before the final conclusion of the contract and the payment of the purchase price verifies the authenticity, preservation and other characteristics of the goods.

4.10. If the bidder finds that the goods meet all the criteria for buying, the customer pays the agreed amount on bank account within the agreed time after the goods are taken over.

4.11. If the goods are not in accordance with the redemption agreement, the buyer may refuse the purchase. In this case, the buyer is obliged to return to the customer all items in a not reduced quantity with the insured option of the shipment (insured for the same value as the seller indicated on the shipment send to buyer) on the address that seller specified in the documentation.

4.12. We accept to purchase only goods at our discretion. Any purchase can be rejected without stating a reason.

4.13. We reserve the right stop purchase goods at any time

4.14. Each purchase is final at the time of the payment or the transfer to the customer's transaction account. After the payment is made, the buyer can freely dispose of items. Unilateral cancellation after payment is no longer possible!

5. COMMUNICATION

The provider uses appropriate technological and organizational means to protect the transmission and storage of personal data, orders and payments.

6. PROTECTION OF CHILDREN

The provider does not accept orders from someone who knows or suspectes that he is a child, without having the express permission of his parents or guardians. The provider does not offer free access to products or services that are harmful to children.
Without the explicit permission of the parents or guardians, the provider will not accept any personal information concerning children, nor will he issue information received from children to third parties other than parents or guardians or
law enforcement authorities for the protection of the provider interests. Any communication intended for children will be appropriate to their age and will not take advantage of children's trust, lack of experience or sense of loyalty.

7. ARCHIVE OF CONTRACTS

Pogodba, ki jo skleneta ponudnik in uporabnik je za nedoločen čas shranjena pri ponudniku oz. na ustrezno varovanem oddaljenem strežniku, do katerega ima dostop ponudnik. Kupec lahko pridobi kopijo pogodbe s pisno zahtevo po elektronski pošti na naslov [email protected] .

The contract, accepted by the provider and costumer is saved for an indefinite period at the properly secured remote server, to which the provider has access. The buyer can obtain a copy of the contract with a written request by e-mail to [email protected]

8. ADVERTISING ELECTRONIC COMMUNICATIONS

Advertising messages:

  • they must be clearly and unambiguously labeled as advertising messages
  • the sender must be clearly visible
  • The various campaigns, promotions, marketing techniques and participants in them must be clearly marked
  • We respect the user's desire not to receive advertising messages.

9. COMPLAINTS

The provider respects the applicable consumer protection legislation.

The provider has a system of handling possible complaints and has a certain person who, in case of problems, can be contacted by the customer via electronic or classic mail or by telephone. The complaint may be submitted to the e-mail address: [email protected] or by mail to the address of the provider. In the event of a problem, the customer can contact provider also on a telephone number: 040 589 031.

The complaint processing procedure is confidential.

Within five working days, the provider will confirm that he has received the complaint, inform the buyer, how long he will deal with it, and keep him informed about the course of the procedure.

The provider is aware that the essential characteristic of the consumer dispute, at least in terms of court resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main reason for the consumer not to initiate a dispute before a court. Therefore, the provider strives to do his best to resolve any dispute by mutual consent.

These general terms and conditions and all disputes between the provider and the client are subject to Slovenian material and procedural law, whereby no rules of private international law apply which would indicate the use of any other law. We resolve all disputes entirely exclusively in the Slovenian language.

For all relationships and rights and obligations that are not governed by these General Terms and Conditions, the provisions of the Obligatory Code, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply.

V primeru spora, ki je kakorkoli v zvezi s pogodbo ali razmerjem med ponudnikom in stranko, je za odločanje alternativno pristojno stvarno sodišče v Ljubljani.

In case of a dispute which is in any way related to the contract or the relationship between the provider and the client, the real court in Ljubljana shall alternatively be competent for deciding.

10. EXECUTIVE RESOLUTION OF CONSUMER DISPUTES

I according to the legal norms, the provider does not recognize any contractor for out-of-court settlement of consumer disputes as competent for resolving the consumer dispute that the consumer could initiate in accordance with the Law on out-of-court settlement of consumer disputes.

The provider, which provides the online trade in the territory of the Republic of Slovenia as a provider of goods and services, publishes an electronic link on the Internet Dispute Resolution Consumer Platform (SRPS) on its website. The platform is available to consumers here (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN).

The aforementioned arrangement is based on the Law on out-of-court settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

11.EXCLUSION OF LIABILITY

The provider try to the best of his ability and with all due diligence, endeavor to ensure the up-to-date and correctness of the data published on its websites.

The provider is not responsible for any possible viruses that might migrate to users from this site, therefore it is recommended for users to protect their software against viruses before they can be downloaded from this site.

We reserve the right to refer users to other sites on the Web, and we assume no responsibility for their content.

No product in the online store is a toy. To avoid the risk of suffocation, store small items and parts of items out of reach of children's hands.
12. COPYRIGHT

All content published on the website or any other carrier of the content of the provider are protected independently on any way of access to the contents and may only be used in the way and in the manner prescribed by the legislation governing the protection copyright, and in accordance with the terms and conditions of use as defined below.

All content of the site www.numizmatika.si is copyrighted as an individual creation or as a database. Protection covers data, multimedia, text, software, HTML, CSS and other code.

The copyright holder is the provider (Numiklik, Šmuc Alojz s.p.).

Organized collection as well as the publishing of protected content is not allowed without the written consent of the owner.

Copyright claims are solved in accordance with the law governing copyright and related rights.

To obtain consent and to familiarize yourself with the terms of use, please contact us at [email protected]

13. DEFINITIONS

he following terms have the following meaning in the terms and conditions:

Coin :

The term "coin" means a shaped piece of metal with a known mass and purity issued by a sovereign government.

Numismatic Coin:

The term "numismatic coin" means a coin whose price is more dependent on its rarity, the particular minting technique, the coin status, the dates and mint marks, the special packaging, than the value of the metal in it.

Investment Coin:

The term "investment coin" means an expression used to describe gold, silver, platinum or palladium coins, where price follows prices on the world stock   market.

Price:

Value of goods and services, expressed in EUR.

Client:

It is an interest or a buyer who is in a relationship with a provider. Visiting the provider's website, contacting the provider,... .

VAT:

Tax

Order:

The term "order" means a purchase from or sale to a provider, regardless of whether this order has been transmitted through the website, by telephone, personally or otherwise.

Product:

The term "item" is a commercial object (commodity) that is the subject of sale or redemption.

Business (working) Day :

The term "business day" means a day other than a Saturday, a Sunday or a holiday in the territory of the Republic of Slovenia.

User +:

It is a customer with an address in the Republic of Slovenia, who has created a user account, has successfully completed at least one purchase, has taken all the shipments, and all payments have been made within the contractual term.

14. NOTICE OF LIABILITY OF ISSUING INVOICE AND OBLIGATIONS OF THE BUYER TO ASSUME THE INVOICE.

By submitting the order and accepting the terms and conditions, you acknowledge the notification of the obligation to issue an invoice and the obligation of the buyer to take the invoice.

1. September 2018



SPLOŠNI POGOJI UPORABE IN POSLOVANJA (Slovenska različica)

1. O SPLOŠNIH POGOJIH UPORABE IN POSLOVANJA
a. Splošni pogoji uporabe in poslovanja urejajo razmerja med ponudnikom in obiskovalcem trgovine ali stranko, ki opravi nakup preko spletne strani, telefonsko, osebno ali kako drugače. Splošne pogoje uporabe in poslovanja lahko dopolnjujejo pisni ali ustni posebni dogovori med ponudnikom in stranko. Splošni pogoji pričnejo veljati s trenutkom vstopa v spletno trgovino.
b. Vedno veljajo tisti pogoji, ki so veljali v trajanju obiska ali trenutku oddaje naročila.
c. Zaradi morebitnih pomenskih odstopanj prevoda se za tolmačenje pogojev uporabe in poslovanja vedno uporabljajo pogoji napisani v slovenskem jeziku, ne glede na jezik v katerem je bilo naročilo oddano in ne glede na jezik v katerega so pogoji poslovanja prevedeni. Stranka z oddajo naročila potrjuje, da se je seznanila s pogoji poslovanja v slovenskem jeziku, jih v celoti razume in akceptira.
d. Pridržujemo si pravico do spremembe kateregakoli dela splošnih pogojev, brez predhodne najave. Spremembe veljajo od trenutka objave na spletu.
e. Dostopni so na spletni strani in v pisni fizični obliki na sedežu podjetja.
f. Z uporabo spletne strani uporabnik sprejema in priznava celotne splošne pogoje uporabe in poslovanja, izrazi njihovo razumevanje v celoti in celotno strinjanje z njimi.
g. Z oddajo naročila stranka potrjuje seznanjenost s celotnimi splošnimi pogoji uporabe in poslovanja, ustnimi in pisnimi individualno določenimi posebni dogovori med ponudnikom in stranko, potrjuje njihovo razumevanje v celoti in jih v celotni sprejema. Stranka s potrditvijo nakupa potrdi, da soglaša s ceno (cenami) v ponudbi.
Svetujemo vam, da pred uporabo spletne trgovine pazljivo preberete pogoje uporabe in poslovanja.
S spletno trgovino "numizmatika.si" na domeni www.numizmatika.si , njenih pod-domenah in z jo povezanimi domenami (v teh pogojih "trgovina") upravlja NUMIKLIK, Alojz Šmuc s.p. (v teh pogojih "ponudnik").
2. DOSTOPNOST INFORMACIJ (povzetek zakonodaje):
Ponudnik se zavezuje, da bo kupcu vselej zagotovil naslednje informacije:
  • identiteto podjetja (ime in sedež podjetja, številka registra)
  • kontaktne naslove, ki omogočajo hitro in učinkovito komunikacijo (elektronska pošta, telefon)
  • bistvene značilnosti blaga oziroma storitev (vključno s po prodajnimi storitvami in garancijami)
  • dostopnost izdelkov (vsak izdelek ali storitev, ki je v ponudbi na spletni strani naj bi bil dostopen v razumnem roku)
  • pogoje dostave izdelka ali izvršitve storitve (način, čas do odpreme,...)
  • vse cene morajo biti jasno in nedvoumno določene. Razvidno mora biti prikazano ali že vsebujejo davke in stroške prevoza.
  • način plačila in dostave
  • časovno veljavnost ponudbe
  • pojasnjen mora biti postopek ob pritožbi, vključno z vsemi podatki o kontaktni osebi ali službi za stike s kupci
a. Podatki o ponudniku:
  • NUMIKLIK, ALOJZ ŠMUC s.p., Bezenškova ulica 33, 1000 Ljubljana, Slovenija
  • Davčna številka: SI86733834
  • Zavezanec za DDV: Da
  • Matična številka: 6328563000
  • Vrsta lastnine: zasebna lastnina
  • Podjetje je registrirano pri AJPES, izpostava Ljubljana.
  • Zaporedna številka vpisa: 316-02-02000-2013/2
b. Kontaktni podatki:
  • Telefon - prodaja: 040 589 031 (0038640589031)
  • Telefon - odkup: 040 589 032 (0038640589032)
  • Naslov elektronske pošte - prodaja:

[email protected]

[email protected]

[email protected]

  • Naslov elektronske pošte- odkup:

[email protected]

[email protected]

Podatki o bančnem računu:

    ABANKA d.d.

    • IBAN: SI56 0510 0801 3632 760
    • BIC/SWIFT : A8ANSI2X
    Paypal elektronski naslov:
    3. NAKUP PRI PONUDNIKU
    3.1. REGISTRACIJA UPORABNIKA:

    Za nakup v trgovini registracija ni obvezna, a olajša vnovična naročila in prinaša določene ugodnosti. Ob oddaji naročila kupec vnese svoje ime in priimek, naslov, telefonsko številko in naslov elektronske pošte. Podatki se uporabijo zgolj za realizacijo naročila in z naročilom povezanimi postopki.

    Registracija v trgovini je brezplačna. Kupec lahko ob vsakem naročilu z določitvijo svojega osebnega gesla registrira svoj uporabniški račun.

    Ko se uporabnik registrira navede ob registraciji veljaven naslov elektronske pošte in geslo, s katerim se lahko kasneje prijavi v trgovini. Tako dostopa do lastnega internega področja v spletni trgovini. Geslo je znano samo uporabniku.

    Podatke potrebne za prijavo v spletno trgovino je potrebno skrbno varovati. O morebitni izgubi ali sumu zlorabe nas nemudoma obvestite po elektronski pošti na naslov: [email protected] .

    3.2. SLIKOVNI MATERIAL:

    Ves slikovni mateiral v spletni trgovini je informacijske narave in je pokazan le zaradi obvestila.

    Pri večini artiklov lahko v vrstici " Dejanska fotografija?" preverite ali je na voljo dejanski slikovni material artikla naprodaj, ali je ta slikovni material le simboličen. Pri artiklih kjer tega podatka ni navedenega se smatra, da je gradivo simbolično.

    Na fotografijah in z opisom vam skušamo predstaviti dejansko stanje vsakega artikla in s tem v primeru nakupa doseči vaše 100% zadovoljstvo. Kljub temu so fotografije narejene z veliko povečavo, zato lahko pride do napačne predstave o velikosti artikla. Zaradi specifične osvetlitve fotografij so lahko vidni detajli, napake in diskoloracije, ki s prostim očesom in v drugačnih svetlobnih pogojih niso vidni. Ker je fotografija artikla zajeta pod določenim kotom so lahko prisotna tudi odstopanja v barvnem odtenku, barvnih diskoloracijah in poškodbah, v kolikor se smer gledanja na artikel spremeni. Napak na robu kovanca ne fotografiramo, jin ne opisujemo in ne morejo biti razlog za reklamacijo, saj jih smatramo manj pomembne.

    Ker so kovanci fotografirani v zaščitnih kapsulah in folijah, so lahko na fotografijah prisotni svetlobni odboji in napake, ki so prisotne zgolj na zaščitni kapsuli. Prizadevamo si za najboljšo kakovost slikovnih informacij. Kljub temu lahko pride do odstopanj med fotografijo in dejanskim izgledom artikla.

    3.3. CENE:
    • Vse cene so izražene v EUR.
    • Cene veljajo v trenutku potrditve naročila (potrditve nakupa).
    • Cena velja za osnovno storitev/artikel. Vse dodatne izrecne želje stranke se obračunajo individualno in niso vključene v prodajno ceno artikla ali drugih storitev na ceniku.
    • Cene veljajo v primeru plačila z navedenimi načini plačila in pogoji poslovanja trgovine.
    • Cene lahko zagotovimo le za dobavo blaga na zalogi. Za dobavo blaga po izrecnem naročilu stranke, se cena določi individualno pred oddajo naročila. Cena za tako dobavljeno blago lahko odstopa od trenutnih cen za enako blago v trgovini, ki je na zalogi.
    V primeru, da se cena artikla med obdelavo naročila spremeni, bo prodajalec kupca o tem obvestil. Prodajalec bo skušal v obojestransko zadovoljstvo zagotoviti kupcu ugodno ceno oziroma ponuditi ustrezno rešitev.
    Pri večini artiklov v trgovini je navedena cena z in brez davka. V kolikor je kupec upravičlen do odbitka davka (davčni zavezanec z veljavno davčno številko ali izvoz) se to avtomatsko izvede ob zaključku nakupa. Pri nekaterih artiklih je DDV obračunan po posebni obdavčitvi, kar je označeno na strani posameznega artikla.
    V ceno artikla ni vključen strošek pakiranja, dostave, strošek plačilnega prometa, strošek plačila po povzetju, stroški priprave dokumentacije potrebne za izvoz iz EU ter uvozne takse, cerinske in ostale dajatve.
    3.4. PLAČILO:
    a. NAČIN PLAČILA:

    Blago do popolnega plačila ostane v lasti prodajalca. Plačilo kupljenega blaga je v trgovini mogoče:

    • na bančni račun :

      Pri izbiri plačila po preračunu boste naročeno blago plačali na bančni račun podjetja. Plačilo lahko izvedete v vaši spletni banki (Abanet, Klik, [email protected], ...), ali osebno na kateri koli banki. Plačilo je potrebno izvesti preden so artikli odposlani oz. prevzeti. Vse potrebne podatke za plačilo boste prejeli po elektronski pošti. Plačilo mora biti izvedeno v enakem znesku in v enaki valuti, kot je to navedeno na predračunu.

      V primeru, da je stranka nakazala prenizek znesek na račun ponudnika, bo ponudnik pozval stranko k izpolnitvi celotnih finančnih obveznosti sklenjenih s sprejetjem pogojev poslovanja ob oddaji naročila. Rok plačila se ne podaljša. V primeru, da stranka razlike ne nakaže v prvotnem roku dogovorjenem za plačilo, se smatra, da plačilo ni bilo izvedeno. Upoštevajo se določila iz točke 3.4.b tega besedila.

      V primeru preplačila izvedenega po pomoti mora plačnik pisno obvestiti ponudnika najkasneje v roku treh dni po izvedbi nakazila, da je šlo za pomoto. Ta bo preplačilo zmanjšano za strošek bančne provizije in davek obračunan na strošek provizije nakazal na račun plačnika v roku dveh delavnih dni. V primeru, da plačnik v roku treh dni ne stopi v stik s ponudnikom se razlika med zneskom nakazila in dejansko kupnino smatra za donacijo ponudniku. Po tem roku se plačnik znesku preplačila v celoti odreka. Razlike med zneskom nakazila in dejansko kupnino ponudniku tako ni potrebno vrniti.

      V primeru prilivov na bančni račun, za katere ni bil izdan predračun ali ponudba, se smatra to za donacijo ponudniku. Ponudniku takšne donacije ni potrebno vrniti.

    • s PayPal –om :

      Pri plačevanju preko sistema PayPal boste preusmerjeni na spletno stran za plačevanje PayPal, kjer sledite korakom nakupa ter zaključite plačilo. Provizija za plačilo s sistemom PayPal znaša 5% (z vključenim 22% davkom) vrednosti nakupa. Provizija se zaračuna tudi na poštnino in ostale stroške. Plačevanje preko sistema PayPal velja za zelo varnega. Transakcijo lahko opravite tudi preko plačilnih kartic Visa, Mastercard, American Express. Plačilni sistem PayPal deluje v angleškem jeziku.

      V primeru nakazil na PayPal račun za katere ni bil izdan predračun ali ponudba se smatra to za donacijo ponudniku. Ponudniku ni potrebno vrniti takšne donacije.

    • z gotovino (po povzetju):

      Zaradi plačilne nediscipline na področju plačil po povzetju je možnost plačila ob dostavi na voljo le za registrirane uporabnike spletne trgovine, ki so pri nas uspešno opravili vsaj en nakup, so prevzeli vse pošiljke in so vsa plačila opravili v pogodbenem roku. Velja zgolj ob nakupu artiklov iz zaloge. Naročeno blago plačate z gotovino, ob prevzemu pošiljke. Pri izbiri plačila po povzetju vam bo Pošta Slovenije ob dostavi zaračunala tudi provizijo za plačilo univerzalnega plačilnega naloga (UPN) ali provizijo za plačilo preko poštne nakaznice. Znesek provizije je odvisen od zneska naročila:

      ZNESEK NAROČILA PROVIZIJA
      do 98,00 EUR1,05 EUR
      nad 98,00 EUR do 501,00 EUR1,07 % od vrednosti
      nad 501,00 EUR

      5,36 EUR + 0,20% vrednosti

    Objavljene cene so veljavne na dan objave pogojev. Cene se lahko brez opozorila spremenijo. Cenik za plačilo UPN obrazca je informativnega značaja. Storitev je zaračuna s strani Pošte Slovenije po njihovem trenutno veljavnem ceniku - "Cenik drugih storitev".
    b. ROK PLAČILA:
    Rok plačila za blago na zalogi :

    Rezervacija naročenih artiklov se opravi nemudoma po oddaji naročila. V istem trenutku se fiksira tudi cena naročila.

    Stranka se zavezuje, da plačilo celotne kupnine ne bo izvedla kasneje kot naslednji delovni dan do 18:00(CET) ure, po oddaji naročila, saj se zaveda, da bo le tako lahko izvedla plačilo v dogovorjenem roku. Rok plačila je dva (2) delovna dneva od oddaje naročila (drugi delovni dan mora biti transakcija zabeležena na našem računu), v kolikor se strani nista pred oddajo naročila pisno dogovorli drugače.

    V primeru neplačila v dogovorjenem roku se to smatra za enostranski NE-sporazumen odstop od pogodbe s strani stranke. Rezervacija na blago se sprosti, in to se vrne nazaj v prodajo.

    Stranka se zavezuje, da bo v tem primeru iz prejšnjega odstavka poravnala manipulativne stroške v višini 5% naročila oziroma najmanj 10,00 EUR (z vključenim 22% DDV).

    Stranka nosi vse stroške povezane z morebitno izterjavo zneska.

    V kolikor ponudnik prejme plačilo po izteku roka veljavnosti ponudbe, prodajalec ni več dolžan zagotavljati artikla po pogojih na predračunu in lahko naročilo prekliče oziroma v dogovoru s kupcem prilagodi. V primeru preklica se kupnina vrne kupcu zmanjšana za strošek vračila kupnine in davek obračunan na strošek vračila kupnine.

    Rok plačila za blago dobavljeno po naročilu:

    Stranka plača celotno kupnino najkasneje do 10. ure naslednjega delovnega dne, ki sledi dnevu oddaje naročila (sklenitvi pogodbe), v kolikor se stranki pisno ne dogovorita drugače. To je dogovorjeno zaradi nihanja cene blaga, na katere ponudnik nima vpliva.

    Kupec se zavezuje, da bo ob nespoštovanju pogodbenega dogovora iz prejšnjega odstavka tega člena poravnal manipulativne stroške v višini 10 % naročila oziroma najmanj 50,00 EUR (z vključenim 22% DDV).

    Poleg stroškov iz prej omenjenega odstavka bo poravnal dejansko višino pogodbene kazni, ki jo bo moral plačati ponudnik svojemu dobavitelju za odstop ali neupoštevanje njunih zavez o poslovanju, povišano za 22% DDV. Stroški iz tega odstavka niso del manipulativnih stroškov iz prejšnjega odstavka.

    3.5. DOBAVNI ROK:

    Za blago na zalogi :

    Artikli na zalogi so ustrezno označeni. Odpošljejo se ne kasneje kot v dveh delavnih dneh od prejema plačila. Rok za odpošiljanje se lahko podaljša v primeru nepredvidenih razmer. V tem primeru se ponudnik zavezuje, da bo stranko pisno obvestil z navedbo razloga. Informativni roki prenosa pošiljk so dostopni na spletni strani www.posta.si , https://si.ups.com in www.dhl.si . Za rok prenosa pošiljk je odgovoren izključno ponudnik poštne storitve.

    Blago dobavljeno po naročilu :

    Za artikle dobavljene po naročilu se določi predvideni rok dobave pred oddajo naročila. To je rok odpreme naročila od ponudnika k stranki in ne dostava pošiljke stranki. Predvideni dobavni rok prične teči s trenutkom zabeleženja transakcije na našem računu.

    Stranka je seznanjena, da ponudnik kupuje blago od dobaviteljev, kjer lahko dobavo zapletejo nepredvideni dejavniki. Zato ima ponudnik v primeru povečanega povpraševanja ali nepredvidenih razmer (neobičajne ali izredne razmere, itd.) pravico do podaljšanja dejanskega roka dobave, s čimer kupec z oddajo naročila soglaša.

    Ponudnik se zavezuje, da bo stranko o podaljšanju roka dobave pisno obvestil, takoj ko (in če) bo o tem obveščen s strani svojih dobaviteljev oz. takoj ko bo spoznal da dobava v predvidenem roku ne bo mogoča.

    Ne glede na 2. odstavek tega člena, rok dobave pri pogodbah sklenjenih na daljavo v skladu s prvim odstavkom 43.e člena ZVPot ne sme biti daljši od 30 dni od sklenitve pogodbe, v kolikor se ponudnik in stranka ne dogovorita drugače.

    V kolikor ponudnik ne more izpolniti svojih obveznosti (niti v podaljšanem roku iz prejšnjega odstavka) lahko z enostransko izjavo odstopi od pogodbe. O tem obvesti stranko in ji vrne kupnino v polnem znesku na bančni račun. Vračilo plačil mora podjetje opraviti takoj, ko je to mogoče, najkasneje pa v petnajstih dneh po prejemu sporočila o odstopu od pogodbe.

    V primeru navedenega odstopa od pogodbe se šteje kot da pogodba ni bila sklenjena in pogodba preneha, ko je poslana izjava o odstopu in so vrnjena vsa sredstva skladno z ZVPot.

    V primeru da je naročilo sestavljeno iz blaga na zalogi in iz blaga dobavljenega po naročilu bo celotno naročilo odpremlejno ko bo na zalogi vse blago. V kolikor se želite temu izogniti je potrebno oddati dve ločeni naročili.

    3.6. DOSTAVA IN PAKIRANJE:

    Stroške dostave si lahko ogledate glede na območje dostave na povezavah: Stroški dostave - Slovenija, Stroški dostave - Evropska Unija , Stroški dostave - Svet, ki se nahajajo v nogi spletne strani (vse pod strani so del pogojev poslovanja).

    Točen strošek dostave za storitve iz cenika je izračunan pred oddajo naročila. Izjema so naročila z možnostjo plačila ob dostavi, kjer PS obračuna storitev za plačilo UPN naloga po svojem trenutno veljavnem ceniku. Z oddajo naročila stranka dokončno sprejema stroške dostave brez možnosti kasnejše pritožbe. Za točnost navedbe podatkov potrebnih za dostavo od oddaji naročila je v celoti odgovoren kupec. V primeru navedbe netočnih podatkov, ki bodo vodili do izgube pošiljke ali vročitve pošiljke napačnemu prejemniku je odgovornost pošiljatelja in izvajalca poštnih storitev v celoti izključena. Odgovornost pošiljatelja za presežen rok dostave je v celoti izključena in je izključno na strani ponudnika poštnih storitev.
    Cene dostave se lahko spremenijo brez predhodne najave in so informativnega značaja. Točen znesek se obračuna pred oddajo naročila naročila. V primeru potrditve (oddaje naročila) sprejemate stroške dostave.
    a. NAČIN DOSTAVE:

    Pošiljke dostavljamo znotraj Slovenije preko Pošte Slovenije in mednarodno preko Pošte Slovenije in UPS-a in DHL-a .

    b. PAKIRANJE:
    Stroški pakiranja niso vključeni v ceno dostave.
    Za naročila blaga do skupne vrednosti 15,00 EUR zaračunamo 1,00 EUR z vključenim 22% DDV.
    Vsako prvo pošiljanje blaga v naročilu nad 15,00 EUR pakiramo s 100% popustom, kar znese 0,00 EUR.
    V primeru ponovnega pošiljanja po krivdi stranke se ponovno pakiranje zaračuna 1,00 EUR, neglede na vrednost naročila.
    Za pakiranje uporabljamo izključno novo embalažo.
    V primeru izgubljene, izropane, uničene ali poškodovane pošiljke je za izplačilo odškodnine odgovorna izključno dostavna služba. Vsa odškodninska odgovornost ponudnika (pošiljatelja) je v celoti izključena. Pošta Slovenije, UPS in DHL poslujejo v skladu s svojimi pogoji poslovanja, podrobnosti so objavljene na spletni strani posameznega ponudnika: Pošta Slovenije (https://www.posta.si), UPS (https://si.ups.com/si/en/Home.page?) in DHL (https://www.dhl.si/sl.html)
     
    c. PREVZEM POŠILJKE:
    Stranka se z oddajo naročila zavezuje, da bo pred podpisom prevzemne dokumentacije vizualno preverila pošiljko, da le ta ni poškodovana, ne kaže znakov izropanja, da teža paketa ne odstopa od teže navedene na poštni nalepki in da varnostne nalepke niso poškodovane.
    Stranka je dolžna v primeru odstopanj iz prejšnjega odstavka to takoj reklamirati kurirju in zavrniti prevzem pošiljke PRED podpisom prevzemne dokumentacije, ponudnika pa o zapletu nemudoma obvestiti. V primeru prevzema poškodovane ali sumljive pošiljke, stranka prevzema vso odgovornost za manko ali poškodovanje vsebine v pošiljki.
    V primeru izbire neregistrirane oblike dostave, ali oblike ki ni zavarovana za celotno vrednost naročila, stranka prevzema vso materialno odgovornost v primeru izgube, poškodovanja, izropanja, uničenja ali drugih nepredvidenih dogodkov v povezavi s pošiljko! Odgovornost pošiljatelja in izvajalca poštnih storitev je v celoti izključena.
    Pošiljko je stranka dolžna prevzeti v roku določenem s strani izvajalca poštnih storitev.
    • po predplačilu na bančni račun ali preko sistema PayPal:

    Za pošiljke plačane po predračunu je to 14 dni od datuma prvega neuspešnega poizkusa fizične vročitve. V kolikor kupec odposlanih naročenih artiklov ne prevzame v prej omenjenem roku bodo po preteku čakalnega roka na pošti (14 dni ) vrnjeni ponudniku.

    V primeru ne prevzema se to NE šteje kot odstop od pogodbe ali kod vračilo artiklov. Pogodba je še vedno veljavno sklenjena. Gre za enostransko neizpolnjevanje pogojev sklenjenih ob oddaji naročila s strani stranke.

    Stranka je v primeru ne prevzema ali navedbe napačnih podatkov za dostavo dolžna plačati stroške ponovnega pakiranja, ponovnega pošiljanja obračunanega po ceniku (masa pošiljke se zaradi dodatne embalaže lahko poviša, zaradi česar se obračuna višja tarifa za pošiljanje) in morebitne stroške za vračilo ne prevzete pošiljke ponudniku.

    V kolikor stranka ne poravna svojih obveznosti za ponovno pošiljanje, prične ponudnik po preteku treh delavnih dni obračunavati ležarino v višini 1% vrednosti pošiljke/dan dokler stranka ne poravna svojih obveznosti.

    Pred ponovnim pošiljanjem je stranka dolžna poravnati vse svoje obveznosti nastale do dne ponovnega pošiljanja.

    Takoj ko znesek ležarine preseže vrednost kupnine lahko ponudnik prosto razpolaga z blagom v pošiljki, stranka pa se odpoveduje vsem lastninskim pravicam nad blagom v pošiljki.

    Stroški napačne navedbe naslovnikovih podatkov bremenijo stranko. V tem primeru ne prevzamemo nobene materialne odgovornosti za izgubljeno ali napačno vročitev pošiljke. Vsa odškodninska odgovornost ponudnika (pošiljatelja) je v tem primeru v celoti izključena.

    • S plačilom ob dostavi:

    Za pošiljke poslane s plačilom ob dostavi je rok vračila ob ne prevzemu skrajšan na 8 dni od datuma prvega neuspešnega poizkusa fizične vročitve. V kolikor kupec odposlanih naročenih artiklov ne prevzame v prej omenjenem roku bodo po preteku čakalnega roka na pošti (8 dni ) vrnjeni ponudniku.

    Stroški napačne navedbe naslovnikovih podatkov bremenijo stranko.

    V primeru ne prevzema se to NE šteje kot odstop od pogodbe ali kod vračilo artiklov. Pogodba je še vedno veljavno sklenjena. Gre za enostransko neizpolnjevanje pogojev sklenjenih ob oddaji naročila s strani stranke.

    V tem primeru se stranka zavezuje k plačilu manipulativnih stroškov v višini 10 % naročila oziroma najmanj 30,00 EUR (z vključenim 22% DDV).

    Poleg tega se stranka zavezuje k plačilu stroškov pakiranja, stroškov poštnine od ponudnika do stranke, stroškov vračila od stranke do ponudnika povišanih za 22% DDV. Stroški iz tega odstavka niso del manipulativnih stroškov in se prištejejo manipulativnim stroškom iz prejšnjega odstavka.

    V primeru neplačila pogodbene kazni in stroškov iz prejšnjega odstavka v roku zapadlosti na računu se pričnejo stranki obračunavati zakonite zamudne obresti (v znesek zamudnih obresti ni vključen v 22% DDV).

    Stranka nosi vse stroške povezane z morebitno izterjavo zneska iz prejšnjih odstavkov.

    Po vračilu neuspešno vročenega blaga ponudniku lahko ponudnik z njim prosto razpolaga.

    3.7. PRAVICA DO ODSTOPA OD PRODAJE IN NAKUPA, VRAČILO BLAGA

    a. Pravica ponudnika do odstopa

    Ponudnik ni kakor koli zavezan sprejeti (akceptirati) naročila za nakup, in lahko od njega odstopi brez navedbe razloga pred potrditvijo naročila.

    Kasneje ima ponudnik možnost odstopa od pogodbe le, če se ugotovi očitna napaka (46. člen OZ). Kot očitna napaka se šteje napaka v bistvenih lastnostih artikla in vse zmote, ki se po običajih v trgovini ali po namenu strank štejejo za odločilne ter jih ponudnik v primeru vednosti ne bi potrdil oziroma sklenil pogodbe.

    To vključuje tudi očitne napake v ceni.

    Če ponudnik ne more izpolniti svoje obveznosti pri pogodbah sklenjenih na daljavo v skladu s prvim odstavkom 43.e člena ZVPot v roku 30 dni od sklenitve pogodbe, v kolikor se ponudnik in stranka ne dogovorita drugače, lahko z enostransko izjavo odstopi od pogodbe ter o tem takoj obvesti kupca in mu vrne vsa opravljena plačila v nominalnem znesku brez obresti, razen če stranka vztraja pri realizaciji pogodbe.

    V primeru navedenega odstopa od pogodbe se šteje kot da pogodba ni bila sklenjena in pogodba preneha, ko je poslana izjava o odstopu.

    b. Pravica stranke do odstopa za blago na zalogi

    Stranka lahko do oddaje zavezujočega naročila artikle prosto dodaja ali umika iz nakupovalne košarice. Z oddajo zavezujočega naročila se artikli v ponudbi rezervirajo, cena se fiksira. Pogodba med ponudnikom in stranko je s tem sklenjena. Stranka lahko za artikle na zalogi sporazumno prekliče ali spremeni naročilo v roku treh ur po oddaji naročila, brez kakršnih koli pogodbenih kazni. To stori pisno preko elektronske pošte, a le če naročilo še ni bilo plačano ali odposlano.

    Kasneje za artikle, ki so v celoti ali delno iz zlata(Au), srebra(Ag), platine(Pt) ali paladija(Pd), odstop od pogodbe v smislu 43. člena ZVPot ni več mogoč. Cena blaga je namreč odvisna od nihanja borzne cene plemenitih kovin, nad čimer ponudnik nima vpliva (5. odstavek 43. č člena ZVPot).

    c. Pravica stranke do odstopa za blago dobavljeno po naročilu

    Stranka se lahko pred oddajo zavezujočega naročila prosto odloča o artiklih za katere želi ponudbo. V primeru da se stranka odloči za nakup, se stranki izda pisno potrdilo v obliki predračuna (lahko tudi v elektronski obliki), kar se smatra za oddajo zavezujočega naročila s strani stranke. Pogodba med ponudnikom in stranko je s tem sklenjena.

    Pri blagu dobavljenem po izrecnem naročilu stranke, ki je v celoti ali delno iz zlata (Au), srebra (Ag), platine (Pt) ali paladija (Pd), odstop od pogodbe v smislu 43. člena ZVPot ni več mogoč. Cena blaga je namreč odvisna od nihanja nihanj na finančnih trgih, nad čimer ponudnik nima vpliva skladno s 1. točko 5. odstavek 43. č člena ZVPot.

    Pri blagu dobavljenem po izrecnem naročilu stranke, ki ni v redni ponudbi oziroma ni na zalogi v želeni količini (dobava blaga po naročilu),  enostranski odstop od pogodbe s strani stranke v smislu 43. člena ZVPot ni več mogoč skladno s 2. točko 5. odstavka 43. č člena ZVPot.

    d. Postopek za vračilo blaga
    Stranka lahko vrne izdelek v štirinajstih (14) dneh od dneva prejema naročila (navedeno velja izključno za fizične osebe, ki pridobijo blago za namene izven svoje pridobitne dejavnosti) skladno s 43. člena ZVPot, v kolikor artikli ne izpolnjujejo pogojev iz člena 3.7.e.

    1. Stranka stopi v kontakt s ponudnikom preko elektronske pošte [email protected] ali preko telefona 040 589 031 in napove vračilo artiklov.

    2. Ponudnik stranki posreduje obrazec za vračilo artiklov.

    3. Stranka pravilno izpolnjen obrazec za vračilo artiklov, original ali kopijo računa ter nepoškodovano blago v nespremenjeni količini vrne ponudniku najkasneje v štirinajstih (14) dneh od prejema na naslov:

    NUMIKLIK, ŠMUC ALOJZ s.p.
    Bezenškova ulica 33
    SI - 1000 Ljubljana
    Slovenija

    Za pravočasen odstop se šteje, če je pošiljka oddana na pošto v roku 14 dni od prevzema (datum na pošiljki).

    4. Kupec plača neposredne stroške vračila, v primeru da ni pisno dogovorjeno drugače. Paketov z odkupnino ne sprejemamo.

    5. Ponudnik bo po prejemu artikle pregledal, izpolnil reklamacijski zapisnik in v primeru izpolnjevanja vseh pogojev za vračilo kupnino vrnil stranki na TRR ne kasneje kot v 5 delavnih dneh od prejema vrnjenega blaga.

    6. V primeru, da stranka vrne blago in to ne izpolnjuje vseh pogojev za vračilo (poškodovana hermetična folija, zmanjšana količina), je stranka dolžna poravnati morebitne manipulativne stroške v višini 15,00 EUR (z vključenim 22% DDV), stroške ponovnega pakiranja in ponovnega pošiljanja obračunanega po ceniku (masa pošiljke se zaradi dodatne embalaže lahko poviša, zaradi česar se obračuna višja tarifa za pošiljanje)

    V kolikor stranka ne poravna svojih obveznosti za ponovno pošiljanje, prične ponudnik po preteku treh delavnih dni obračunavati ležarino v višini 1% vrednosti/dan, dokler stranka ne poravna svojih obveznosti.

    Pred ponovnim pošiljanjem je stranka dolžna poravnati vse svoje obveznosti nastale do dne ponovnega pošiljanja.

    Takoj ko znesek ležarine preseže vrednost kupnine lahko ponudnik prosto razpolaga z blagom v pošiljki, stranka pa se odpoveduje vsem pravicam nad blagom v pošiljki.

    e. Stranka ne more vrniti kupljenih artiklov:
    • ko je artikel poškodovan po krivdi kupca ali je hermetična folija, ki skrbi za njegovo brezhibnost poškodovana.

    Obrazložitev: vsi kovanci so pakirani v prosojno folijo, ki omogoča vizualni pregled artikla in obenem skrbi da stranka ne more posegati v stanje blaga. Z odprtjem ali poškodovanjem prej navedene folije stranka izgubi pravico do vračila blaga.

    • ko stranka prostovoljno izbere možnost pakiranja, ki lahko vpliva na zaščito kovanca med transportom izgubi možnost vračila blaga.

    Obrazložitev: Ponudnik omogoča individualni nakup nekaterih kovancev prvotno pakiranih v večje embalaže (tube, rolice,...) brez zaščitne kapsule, ki je že brezplačno vključena v ceno artikla. Ob izbiri možnosti brez zaščitne kapsule se kovanci zapakirajo brez zaščitne embalaže priporočene s strani ponudnika, s tem pa se nekoliko zniža tudi nakupna cena. Zaradi tega lahko med transportom na kovancu nastanejo mehanske poškodbe ali vizualne napake (mlečni madeži, oksidacija,...)

    • ko je artikel delno ali v celoti iz zlata(Au), srebra(Ag), platine(Pt) ali paladija(Pd), saj je cena blaga v tem primeru odvisna od nihanj na finančnih trgih, nad čimer ponudnik nima vpliva.
    • če je izdelek narejen po navodilih kupca in prilagojen njegovim potrebam oz. posebej naročen za kupca (dobavljen po izrecnem naročilu).
    • če naročilo izvede pravna ali fizična oseba, ki opravlja pridobitno dejavnost ne glede na njeno pravno organizacijsko obliko ali lastninsko pripadnost, ne veljajo določila zakona o varstvu potrošnikov o sklepanju pogodb na daljavo.
    • Če je bilo blago prodano kot blago v komisijski prodaji, saj v tem primeru ponudnik ni prodajalec temveč le vezni člen med dejsnkim prodajalcem in kupcem.
    • Če je bilo blago prodano kot blago z napako (opis pri artiklu vsebuje natančen opis napake).
    Ker kupujete kovanec, reklamacija na zaščitno embalažo ni mogoča, razen ko zaščitno embalažo kupite ločeno od kovanca (je navedena na računu ločeno od kovanca in pri tem cena ni enaka 0,00 EUR). Stranka se tako odpoveduje reklamacijam na zaščitne kapsule, ovitke, škatlice in ostalo embalažo, v katero je lahko pakiran kovanec, saj ta skrbi za zaščito kovanca pred morebitnimi poškodbami, in se v primeru da ni posebej zaračunana obravnava kot darilo ponudnika stranki
    f. Stvarna napaka:

    V skladu z Zakonom o varstvu potrošnikov (ZVPot) je napaka stvarna:

    • če stvar nima lastnosti, ki so potrebne za njeno normalno rabo ali za promet,
    • če stvar nima lastnosti, ki so potrebne za posebno rabo, za katero jo kupec kupuje, ki pa je bila prodajalcu znana oziroma bi mu morala biti znana,
    • če stvar nima lastnosti in odlik, ki so bile izrecno ali molče dogovorjene oziroma predpisane,
    • če je prodajalec izročil stvar, ki se ne ujema z vzorcem ali modelom, razen če je bil vzorec ali model pokazan le zaradi obvestila.

    Kupec, ki je pravilno obvestil ponudnika o napaki (čl. 37a ZVPot), ima pravico od ponudnika zahtevati, da:

    • odpravi napako na blagu ali
    • vrne del plačanega zneska v sorazmerju z napako ali
    • blago z napako zamenja z novim brezhibnim blagom ali
    • vrne plačani znesek.

    Prodajalca se mora, zaradi morebitnega dokazovanja obveščanja, obvestiti pisno.

    Prodajalec mora v roku 8 dni izpolniti potrošnikov zahtevek, če napaka ni sporna. Če je napaka sporna, mora v enakem roku pisno odgovoriti ter podati obrazložitev s katero se lahko razbremeni svoje odgovornosti.

    Prodajalec blaga (ali izvajalec storitve) se lahko razbremeni odgovornosti za stvarno napako (oz. nepravilno opravljeno storitev), če dokaže, da je vzrok za napako okoliščina, ki je ni mogel preprečiti, odpraviti ali se ji izogniti zaradi ravnanja tretjih oseb ali potrošnika.

    4. ODKUP
    V tej točki so vpisani pogoji in postopki s katerimi ponudnik vrši storitev odkupa blaga od fizičnih oseb. Ponudnik ni kakorkoli zavezan sprejeti (akceptirati) odkupa v primeru suma pranja denarja, dvomov v strankino izpolnitev, stvarnih napak, dvomljivosti izvora, porekla, ipd..
    4.1. Blago odkupujemo le od polnoletnih oseb (18 let +) z osebnim dokumentom, ki izkazuje njihovo istovetnost.
    4.2. Odkupujemo le kovance od oseb, katerim je izvor vsakega predmeta v celoti poznan, in so njegov edini zakoniti lastnik in posestnik
    4.3. NE odkupujemo kovancev pridobljenih s protipravnimi ali kaznivimi dejanji.
    4.4. V primeru pošiljanja po pošti stranka pošilja kovance na lastno odgovornost. Svetujemo zavarovano obliko pošiljanja skladno s pogoji poslovanja izvajalca poštnih storitev. Stroški pošiljanja do ponudnika bremenijo stranko.
    4.5. V primeru pošiljanja po pošti predmetom prodaje podvrženim nihanju borzne vrednosti kovine, se odkupna cena fiksira ob prevzemu izdelkov.
    4.6. V primeru pošiljanja po pošti bo prevzem poškodovanih ali neprimerno zapakiranih pošiljk ponudnik zavrnil že pred prevzemom. Vsaka odgovornost ponudnika je v tem primeru v celoti izključena, morebitno materialno oškodovanje mora stranka uveljavljati neposredno od izvajalca poštne storitve.
    4.7. Odkupna cena blaga, ki je predmet odkupa, se določi glede na stanje, kakovost, redkost, sestavo in maso. Na oblikovanje odkupne cene vplivajo tudi trenutne razmere na tržišču.
    4.8. Pogodbena cena je odkupna cena, ki jo doseže ponudnik v dogovoru s stranko.
    4.9. Kupec pred dokončno sklenitvijo pogodbe oz. izplačilom kupnine preveri pristnost, ohranjenost in druge lastnosti blaga.
    4.10. Če ponudnik ugotovi, da blago ustreza vsem kriterijem za odkup, stranki izplača kupnino v gotovini (v okviru ZPPDFT-1) oziroma z nakazilom na njegov transakcijski račun v dogovorjenem roku po prevzemu blaga. Za dogovorjeni rok se štejejo delavni dnevi.
    4.11. V kolikor blago ni v skladu z odkupnim dogovorom lahko ponudnik odkup zavrne. V tem primeru je ponudnik dolžan vrniti stranki vse artikle v nezmanjšani količini z zavarovano obliko pošiljke (zavarovano za enako vrednosti, kot jo je navedla stranka na pošiljki poslani ponudniku) na naslov stranke naveden v pogodbi o odkupu.
    4.12. V odkup sprejmemo le blago po naši presoji. Vsak odkup lahko ponudnik brez navedbe razloga zavrne.
    4.13. Pridržujemo si pravico, da kadar koli prenehamo z odkupovanjem blaga.
    4.14. Vsak odkup je s trenutkom izplačila oziroma nakazila na transakcijski račun stranke dokončna. Po izplačilu kupnine lahko kupec z artikli prosto razpolaga. Enostranski odstop od pogodbe po izplačilu ni več mogoč!
    5. KOMUNIKACIJA
    Ponudnik uporablja ustrezna tehnološka in organizacijska sredstva za zaščito prenosa in shranjevanja osebnih podatkov, naročil ter plačil.
    6. VAROVANJE OTROK
    Ponudnik ne sprejema naročil od nekoga, za katerega ve ali sumi, da je otrok, ne da bi za to imel izrecno dovoljenje njegovih staršev ali skrbnikov. Ponudnik ne ponuja prostega dostopa do izdelkov ali storitev, ki so škodljive za otroke.
    Ponudnik brez izrecnega dovoljenja staršev ali skrbnikov ne bo sprejemal kakršnihkoli osebnih podatkov, ki zadevajo otroke, prav tako ne bo izdajal podatkov, sprejetih od otrok, tretjim osebam, razen staršem oziroma skrbnikom ali uradnim organom za zaščito svojih interesov. Vsaka komunikacija, namenjena otrokom, bo primerna njihovi starosti in ne bo izkoriščala zaupljivosti otrok, pomanjkanja izkušenj ali občutka lojalnosti.
     
    7. ARHIVIRANJE POGODB

    Pogodba, ki jo skleneta ponudnik in uporabnik je za nedoločen čas shranjena pri ponudniku oz. na ustrezno varovanem oddaljenem strežniku, do katerega ima dostop ponudnik. Kupec lahko pridobi kopijo pogodbe s pisno zahtevo po elektronski pošti na naslov [email protected] .

    8. REKLAMNA ELEKTRONSKA SPOROČILA

    Reklamna sporočila:

    • morajo biti jasno in nedvoumno označena kot reklamna sporočila
    • pošiljatelj mora biti jasno razviden
    • različne akcije, promocije, tržne tehnike in udeleženci v njih morajo jasno označeni
    • spoštujemo željo uporabnika, da ne prejema reklamnih sporočil.
    9. PRITOŽBE

    Ponudnik spoštuje veljavno zakonodajo o varstvu potrošnikov.

    Ponudnik ima vzpostavljen sistem obravnavanja morebitnih pritožb in ima določeno osebo, s katero se v primeru težav stranka lahko poveže po elektronski ali klasični pošti ali telefonsko. Pritožbo lahko stranka odda na elektronski poštni naslov: [email protected] ali po običajni pošti na naslov ponudnika. Stranka se v primeru težav lahko po pomoč obrne na telefonsko številko: 040 589 031.

    Postopek obravnave pritožbe je zaupen.

    Ponudnik bo v petih delovnih dneh potrditi, da je prejel pritožbo, sporočiti kupcu, kako dolgo jo bo obravnaval in ga vseskozi obveščati o poteku postopka.

    Ponudnik se zaveda, da je bistvena značilnost potrošniškega spora, vsaj kar zadeva sodno reševanje, njegova nesorazmernost med ekonomsko vrednostjo zahtevka in stroški, ki nastanejo pri reševanju samega spora. To je tudi glavna ovira, da potrošnik ne sproži spora pred sodiščem. Zato se ponudnik prizadeva po svojih najboljših močeh, da se morebitni spori rešijo sporazumno.

    Za te splošne pogoje poslovanja in za vse spore med ponudnikom in stranko velja in se uporablja slovensko materialno in procesno pravo, pri čemer se ne uporabljajo pravila mednarodnega zasebnega prava, ki bi odkazovala na uporabo kateregakoli drugega prava. Vse spore rešujemo v celoti izključno slovenskem jeziku.

    Za vsa razmerja ter za pravice in obveznosti, ki niso urejene s temi Splošnimi pogoji poslovanja, se smiselno uporabljajo določila Obligacijskega zakonika, Zakona o elektronskem poslovanju na trgu, Zakona o varstvu osebnih podatkov in Zakona o varstvu potrošnikov.

    V primeru spora, ki je kakorkoli v zvezi s pogodbo ali razmerjem med ponudnikom in stranko, je za odločanje alternativno pristojno stvarno sodišče v Ljubljani.

    10. IZVENSODNO REŠEVANJE POTROŠNIŠKIH SPOROV

    Skladno z zakonskimi normativi ponudnik ne priznava nobenega izvajalca izvensodnega reševanja potrošniških sporov kot pristojnega za reševanje potrošniškega spora, ki bi ga potrošnik lahko sprožil v skladu z Zakonom o izvensodnem reševanju potrošniških sporov.

    Ponudnik, ki kot ponudnik blaga in storitev omogoča spletno trgovino na območju RS, na svoji spletni strani objavlja elektronsko povezavo na platformo za spletno reševanje potrošniških sporov (SRPS). Platforma je na voljo potrošnikom tukaj (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL).

    Navedena ureditev izhaja iz Zakona o izvensodnem reševanju potrošniških sporov, Uredbe (EU) št. 524/2013 Evropskega parlamenta in Sveta o spletnem reševanju potrošniških sporov ter spremembi Uredbe (ES) št. 2016/2004 in Direktive 2009/22/ES.
    11. IZKLJUČITEV ODGOVORNOSTI

    Ponudnik se po svojih najboljših močeh in z vso skrbnostjo trudi zagotoviti ažurnost in pravilnost podatkov, ki so objavljeni na njegovih spletnih straneh.

    Ponudnik ne odgovarja za morebitne viruse, ki bi se k uporabnikom preselili s te spletne strani, zato uporabnikom priporoča da svojo programsko opremo ustrezno zavarujejo pred virusi pred morebitnim prenosom s te spletne strani.

    Pridržujemo si pravico, da uporabnike napotimo na druge strani svetovnega spleta in ne prevzemamo nikakršne odgovornosti za njihovo vsebino.

    Noben artikel v spletni trgovini ni igrača. Da bi se izognili nevarnosti zadušitve, hranite majhne artikle in dele artiklov izven dosega otroških rok.
    12. AVTORSKE PRAVICE

    Vse vsebine, ki so objavljene na spletni strani www.numizmatika.si ali na katerem koli drugem nosilcu vsebin ponudnika, so neodvisno od načina dostopa do vsebin zaščitene in se smejo uporabljati zgolj v obsegu in na način, kot ju določa zakonodaja, ki ureja varstvo avtorskih pravic, ter v skladu s pogoji in pravili uporabe, kot so opredeljeni v nadaljevanju.

    Vsa vsebina strani www.numizmatika.si je avtorsko pravno zaščitena kot individualna stvaritev oziroma kot podatkovna zbirka. Varstvo zajema podatke, multimedijske vsebine, besedila, programsko opremo ter HTML, CSS in ostalo kodo.

    Imetnik avtorskih pravic je ponudnik (Numiklik, Šmuc Alojz s.p.).

    Organizirano zbiranje kakor tudi objavljanje varovanih vsebin brez soglasja lastnika ni dovoljeno.

    Zahtevki v zvezi z avtorskimi pravicami se rešujejo v skladu z zakonom, ki ureja avtorsko in sorodne pravice.

    Za pridobitev soglasja in za seznanitev s pogoji uporabe nam pišite na naslov: [email protected] .

    13. OPREDELITVE

    Naslednji izrazi imajo naslednji pomen v pogojih uporabe poslovanja:

    Kovanec :

    Izraz "kovanec" pomeni oblikovan kos kovine z znano maso in čistostjo, ki ga izda suverena vlada.

    Numizmatični kovanec:

    Izraz "numizmatični kovanec" pomeni kovanec, katerega cena je bolj odvisna od njegove redkosti, posebne tehnike kovanja, stanja kovanca, datumov in oznak kovnice, posebnega pakiranja, kot od same vrednosti kovine v njem.

    Naložbeni kovanec:

    Izraz "naložbeni kovanec" pomeni izraz, ki se uporablja za opisovanje zlatih, srebrnih, platinastih ali paladijevih kovancev, ki sledijo cenam na svetovni borzi.

    Cena:

    Vrednost blaga in storitev v trenutku prodaje, izražena v EUR.

    Stranka:

    Je interesent ali kupec, ki je v odnosu s ponudnikom. Obišče ponudnikovo spletno mesto, s ponudnikom stopi v stik, pri ponudniku odda naročilo za opravljanje določene storitve ali mu ponudnik proda tržno blago.

    DDV:

    Davek na dodano vrednost.

    Naročilo:

    Izraz »naročilo« pomeni, potrjen nakup ali prodajo trgovini, ne glede na to, ali je bilo to naročilo posredovana prek spletne strani, telefonsko, osebno ali kako drugače.

    Artikel:

    Izraz "artikel" predstavlja trgovski predmet (blago), ki je predmet prodaje ali odkupa.

    Blago

    Blago je trgovski predmet (en ali več artiklov), ki so predmet prodaje ali odkupa.

    Delovni dan :

    Izraz "delovni dan" pomeni dan, ki ni sobota, nedelja ali praznik na področju Republike Slovenije.

    Uporabnik +:

    Je stranka z naslovom v Republiki Sloveniji, ki ima ustvarjen uporabniški račun, je pri nas uspešno opravili vsaj en nakup, je prevzel vse pošiljke in je vsa plačila opravili v pogodbenem roku.

    14. OBVESTILO O OBVEZNOSTI IZDAJE RAČUNA IN OBVEZNOSTI KUPCA DA PREVZAME RAČUN

    Z oddajo naročila in sprejemom pogojev poslovanja potrjujete seznanitev z obvestilom o obveznosti izdaje računa in obveznosti kupca, da prevzame račun.

    1. September 2018

     

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