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Terms & Conditions

GENERAL TERMS AND CONDITIONS

1. ABOUT GENERAL TERMS AND CONDITIONS

a. The general terms and conditions determine relationship between the provider and the shop visitor or costumer who makes the purchase via the website, by telephone, personally or any other way. General terms and conditions can be supplemented by written special arrangements between the provider and the customer. The general terms and conditions come into force with the moment of entering in the online store.

b. Terms that were valid in duration of the visit or at the moment of placing an order are used for interpretation.

c. Due to possible meaning deviations of the translation, the terms used in the Slovene language are always used for the interpretation of general terms and conditions, regardless of the language in which the contract was awarded and regardless of the language in which the terms and conditions were translated. By placing an order, the client confirms that he has been acquainted with the full General terms and conditions in the Slovene language, fully understands and accepts them.

d. We reserve the right to change any part of the general terms and conditions, without prior notice. Changes apply from the moment of publication on the web.
e. Terms and conditions are available on the website and in written physical form at the company's headquarters.
f. By using the website, the user accepts and acknowledges all the general terms and conditions, expresses their understanding and entire agreement with them.
g. By placing the order, the client accepts and acknowledges all the general terms and conditions, and with all individual specific agreements between the provider and the client, expresses their understanding and entire agreement with them. The customer confirms agreements with all the price(s) in the offer.
We advise you to carefully read the terms and conditions, before using the online store.

The online store "numizmatika.si" at the domain www.numizmatika.si, its sub-domains and related domains (in these conditions "shop") is managed by NUMIKLIK, Alojz Šmuc s.p. (in these conditions, "provider").

2. ACCESSIBILITY TO INFORMATIONs (summary of legislation):
The provider undertakes to always provide the buyer with the following informations:
  • Company identity (name and adress, registry number)
  • Contact options that enable quick and effective communication (e-mail, telephone)
  • Eessential characteristics of goods or services (including after-sales services and guarantees)
  • Accessibility of products (any product or service offered on the website should be accessible within a reasonable time)
  • Terms of delivery for product or implementation of services (options, dispach times)
  • All prices must be clearly and unambiguously determined. It must be shown or already contains taxes and transport costs.
  • method of payment and delivery
  • time validity of the offer
  • the complaint procedure must be clarified, including all contact details of the contact person or the customer service department
a. Information about the provider:
  • NUMIKLIK, ALOJZ SMUC s.p., Bezenskova ulica 33, 1000 Ljubljana, Slovenija, EUROPE
  • VAT Number: SI86733834
  • Taxable person: Yes
  • Registration number: 6328563000
  • Type of property: private property
  • The company is registered with AJPES, Ljubljana branch.
  • The serial number of the entry: 316-02-02000-2013/2
b. Contact informations:
  • Teletelephone number - sales: 00 386 40589031
  • Teletelephone number - purchase: 00 386 40 589 031
  • E-mail Address - Sales:

[email protected]

[email protected]

  • E-mail Address: Purchase:

[email protected]

[email protected]

Bank account details:

ABANKA d.d.

  • IBAN: SI56 0510 0801 3632 760
  • BIC/SWIFT : A8ANSI2X
Paypal email address:
3. PURCHASE BY PROVIDER
3.1. USER REGISTRATION:

Registration is not needed for buying in a store, but it facilitates redemptions and brings certain benefits. When submitting the order, the customer shall provide his / her name and surname, address, telephone number and e-mail address. The data are used only for the realization of the order and the order-related procedures.

Registration in the store is free. At each order, the customer can register user account by defining personal password.

When a user registers, a valid e-mail address and a password is entered at the time of registration. This two informations are used later to log in in to the store. With loging in costumer access to its own internal domain in an online store. The password is known only to the user.

The information needed to register in the online store needs to be carefully guarded. Contact us immediately about any loss or suspicion of abuse by e-mail to [email protected] .

3.2. PICTURE MATERIAL:

All the image material in the online store is of an informational nature and is shown only for the purpose of the notice.

With most products, in the "Actual photo?" field is marked, if the actual image material is available for product we sell, or image material is just symbolic. For items where this information is not provided, it is considered that the material is symbolic.

On the photos and with the description we try to present to you the actual condition of each item, and with that in the case of purchase achieve your 100% satisfaction. Nevertheless, the photos are made with a large magnification, so an incorrect idea of ​​the size of the product may occur. Due to the specific lighting of the photographs, details, errors and discolorations can be seen, which are not visible with the eye only and in different light conditions. Since the photo of the product is captured at a certain angle, deviations in color shade, color discoloration and damage may also be present, if the viewing direction of the item changes. We do not photograph an errors at the edge of the coin, we do not describe and can not be a reason for reclamation, because we consider them less important.

Because some products are photographed in protective capsules and foils, there may be light reflections and defects that are present only on the protective capsule in the photographs. Our goal is the best quality of product photos possible. Nevertheless, there may be discrepancies between the photograph and the actual appearance of the product.
3.3. PRICES:
  • All prices are in EUR.
  • Valid prices are prices at the time of order confirmation (confirmation of purchase).
  • The price applies to the basic service / item. All additional explicit customer wishes are charged individually and are not included in the selling price of the product or other services on the price list.
  • Prices apply in case of payment with the specified payment methods and in accordance terms and conditions of store
  • Cene lahko zagotovimo le za dobavo blaga na zalogi. Za dobavo blaga po izrecnem naročilu stranke, se cena določi individualno pred oddajo naročila. Cena za tako dobavljeno blago lahko odstopa od trenutnih cen za enako blago v trgovini, ki je na zalogi.
  • Prices can only be guaranteed for items in stock. For the items available on explicit customer request, the price is determined individually prior to the order is placed. The price for such items can deviate from the current prices for the same items in the store, that are in stock.

In the event that the price of the item changes during the processing of the order, the seller will inform the buyer about this. The seller will try to provide mutual satisfaction solution to provide a reasonable price to the buyer or offer an appropriate solution.

For most items in the store, the price is indicated with and without tax. If the buyer is entitled to make purchase without a tax (a taxable person with a valid tax number or export), this is automatically done at the end of the purchase. For some products, VAT is charged on a special taxation rate, which is indicated on each individual product page.
The price of the product does not include the cost of packaging, delivery payment transactions, the costs of preparing the documentation necessary for export from the EU and the import tax, customs expences and other charges.
3.4. PAYMENT:
a. PAYMENT OPTIONS:

Goods to full payment remain the property of the seller. Payment of purchased goods is possible:

  •   on Bank account:

    When choosing a pre-payment on Bank account, you will pay the ordered goods to the company's bank account. You can make a payment in your online bank or personally at any bank. Payment must be made before the items are dispatched or picked up. You will receive all necessary information for payment by e-mail. The payment must be made in the same amount and in the same currency as indicated on the pro forma invoice.

    In the event that the customer has paid too low amount to the account of the provider, the provider will invite the client to fulfill all the financial obligations made with the acceptance of the terms and conditions of business at the time of the award of the contract. The first payment deadline is not extended. In the event that the customer does not fulfill all the financial obligations to first set deadline, it is considered that the payment was not made. The provisions of point 3.4.b of this text shall be complied with.

    In the case of overpayment made by mistake, the payer must inform the provider in written way within three days after the trnsaction was made, that overpayment was made by mistake. This overpayment reduced for the cost of a bank commission and the tax charger on the commission will be refunded to the payer's account within two business days. In the event that the payer does not contact the provider within three days, the difference between the amount of the transfer and the actual purchase price is considered as a donation to the tenderer. After this deadline, the property right on the amount of the overpayment is transfered from Payer to Provider. Therefore, provider does no need to return the difference between the amount of the transfer and the actual purchase price to the payer.

    In case of transactions to Bank account for which no pro forma invoice exist, the transaction is considered to be a donation to the provider. Provider is not obligated to return such transaction.

  • s PayPal –om :

    When making PayPal payments, you will be redirected to the PayPal web site, where you will follow the purchase steps and complete your payment. The PayPal payment commission is 5% (including 22% tax) of the purchase value. The commission is also charged on postage and other costs. Paying via PayPal is considered to be very safe. You can also make a transaction through Visa, Mastercard, American Express payment cards.

    In order to comply with safety guidelines and to protect our interests, you agree that we that we send your order to the address provided to us by the PayPal payment service provider, regardless to the address stated in the order.

    In case of transactions to PayPal account for which no pro forma invoice exist, the transaction is considered to be a donation to the provider. Provider is not obligated to return such transaction.

  • with cash on deliver (COD):

    Due to bad payment discipline with payments at delivery, this option is only available for registered users of the online store who successfully completed at least one purchase, pick up all the shipments and made all payments within the contract time. It is only available when you purchase items in stock. You pay the ordered goods in cash at the time of delivery. When selecting payment at delivery, Post Slovenia will also charge you the commission. The amount of the commission depends on the amount of the order:

    ORDER AMOUNT
    COMMISSION
    to 98,00 EUR1,05 EUR
    from 98,00 EUR to 501,00 EUR1,07 % of order value
    over 501,00 EUR

    5,36 EUR + 0,20% order value

Published prices are valid on the release day this terms and conditions. Prices can be changed without notice. The price list for the commission is informative. The service is charged by Post of Slovenia according to their current price list - "Price list of other services".

b. PAYMENT DEADLINE:

Payment deadline for goods in stock:

Reservation of ordered items is made immediately after the order is made. At the same time, the price are fixed.

The customer undertakes not to pay the entire purchase price later than the next business day by 18:00 (CET) hour, after the order is placed. It aware, that otherwise will not be able to make the payment within the agreed time limit. The payment deadline is two (2) business days from the placing an order (on the second business day the transaction must be recorded on our account), unless otherwise agreed in written form prior placing an order .

In case of non payment within the agreed time limit, this is considered as a one side not agreeable withdrawal from the contract. The reservation on products is released,.

The customer undertakes to settle in this case from the previous paragraph the manipulative costs in the amount of 5% of the order or at least 10,00  EUR (including 22% VAT).

The customer accepts to pay all costs related to the possible recovery of this amount.

If the provider receives a payment after expiry of the validity period of the offer, the seller is no longer obliged to provide the item under the terms and conditions on the pro forma invoice and can cancel the contract or adjust it in agreement with the buyer. In case of cancellation, the purchase price is returned to the buyer, reduced by the cost of the refund and the tax charged on the cost of the refund.

Payment deadline for goods delivered on request:

The client pays the entire purchase price no later than by 10:00 am (CET) on the next business day following the day the order is placed (the conclusion of the contract), unless otherwise agreed in written form prior placing an order . This is agreed because of the price fluctuations of the goods, on which the provider has no influence.

The Buyer undertakes to pay manipulative costs in the amount of 10% of the order, or at least 50.00 EUR (including 22% VAT) in case of failure to comply with the contractual agreement referred to in the previous paragraph.

In addition to the costs referred to the aforementioned paragraph, it will settle the actual amount of the contractual penalty that the provider will have to pay to his supplier for the resignation or failure to comply with their business commitments, increased by 22% of the VAT. The costs referred to this paragraph is not part of the manipulative costs referred to in the preceding paragraph.

3.5. DELIVERY TIME:

For goods in stock :

Items in stock are appropriately marked. They shall not be dispatched later than within two working days after receipt of the payment. The deadline for dispatch may be extended in case of unforeseen circumstances. In this case, the provider undertakes to notify the client in writing, stating the reason. The information deadlines for transferring shipments are available on the website www.posta.si, https://si.ups.com and www.dhl.si. Only the postal service provider is responsible for the deadline for transferring shipments.

Goods delivered on request:

For items delivered on costumer request, the estimated delivery time is set before the order is made. This is the deadline for the shipment of the order from the provider to the customer and not the delivery of the shipment to the customer. The scheduled delivery period begins with the moment of recording the transaction in our account.

The customer is aware that the provider purchases goods from suppliers where the supply can be complicated by unforeseen factors. Therefore, in case of increased demand or unforeseen circumstances (unusual or extraordinary circumstances, etc.), the provider has the right to extend the actual delivery deadline, whereby the buyer agrees with the award of the contract.

The provider undertakes to notify the costumer in written way about the extended delivery deadline as soon as (and if) it will be informed by its suppliers or as soon as it becomes aware that the delivery will not be possible within the provided time frame.

Regardless paragraph 2 of this article, the delivery deadline for contracts signed at distance, in accordance with the first paragraph of Article 43.e of the SI-ZVPot law, may not exceed 30 days from the placing an order, unless otherwise agreed between the provider and the customer.

If the provider can not fulfill his obligations (even within the extended period referred to in the previous paragraph), he may withdraw from the the contract. It informs the customer about this and returns the full amount to the bank account. The company must make a refund of payments as soon as possible and no later than in fifteen days after costumer receive the notice of withdrawal.

In the event of this withdrawal from the contract, it is considered that the contract has not been signed, and the contract is terminated when the assignment statement is sent and all the funds are returned in accordance with the SI-ZVPot law.

If the order is made up of goods in stock and from goods delivered on order, the entire order will be dispatched when all goods are in stock. If you want to avoid this, you must submit two separate orders.

3.6. DELIVERY AND PACKAGING:

You can view the shipping costs according to the delivery area on the links: Delivery costs - Slovenia, Delivery costs - Europe Union, Delivery costs - World, located in the footer of the website (all sides are part of the terms and conditions).

The exact cost of delivery for services from the delivery price list is calculated prior the order is placed. Exceptions are orders with payment at delivery, where PS charges service for payment according to its currently valid price list. By awarding the order, the customer accepts the shipping costs without the possibility of a subsequent appeal. For the accuracy of the  delivery informations stated at the time of placing an order is fully responsible buyer. In case of incorrect information that will lead to the loss of the shipment or delivery of the shipment to the wrong recipient, the responsibility of the sender and the postal service provider is completely excluded. The responsibility of the sender for the exceeded delivery period is completely excluded and is fully and only on the side of the postal service provider.

Delivery prices can be changed without prior notice and are informative. The exact delivery cost is calculated before the order is placed. In case of placing an order you accept delivery costs.

a. METHOD OF DELIVERY:

Shipments are delivered within Slovenia via Post of Slovenia and internationally via Post of Slovenia, UPS and DHL.

b. PACKING:

Packing costs are not included in the delivery price.

For orders with total of items up to a total of 15.00 EUR , we charge 1.00 EUR with 22% VAT included.

Every first shipment of order with goods value above 15.00 EUR is packed with a 100% discount, which is EUR 0.00.

In the event of a re-sending order by costumers fault, the re-packaging is charged 1.00 EUR, regardless of the value of the order.

We use exclusively new packaging material for packaging.

In case of lost, missing content, destroyed or damaged shipment, is responsable only delivery service provider for all the payments of compensations. All liability of the provider (sender) is completely excluded. Post of Slovenia, UPS and DHL make business in accordance with their terms and conditions, the details are published on the website of an individual provider: Pošta Slovenije (https://www.posta.si), UPS (https://si.ups.com/si /en/Home.page?) and DHL (https://www.dhl.si/en.html)

c. ACCEPTANCE OF THE SHIPMENT:

By placing an order , the costumer undertakes to visually check the shipment before signing acceptance documentation, that shipment is not damaged, that does not show signs of alienation of content, that weight of the package does not deviate from the weight stated on the postal sticker and that the safety labels are not damaged.

In the event of the deviations from the previous paragraph, the client is obliged to immediately notify courier and refuse to accept the shipment before signing the acceptance documentation, and inform provider about the problem. In case of acceptance of a damaged or suspected shipment, the customer accepts all responsibility for the loss or damage to the contents of the shipment.

In case of selecting an unregistered delivery option, or the one that is not insured for the entire value of the order, the customer assumes all material liability in the event of loss, damage, missing content, destruction or other unforeseen events in connection with the shipment! The responsibility of the sender and the postal service provider is completely excluded.

The customer is obliged to accept the shipment within the deadline set by the delivery service provider.

  • Payment on a bank account or via PayPal:

For orders paid via the pro forma invoice, this is 14 days from the first unsuccessful attempt to physically delivery. If the buyer does not assume the ordered items in the aforementioned deadline, after the expiration of the waiting period at the post office (14 days) they will be returned to the provider.

In the case of non-acceptance, this is NOT considered as a withdrawal from the contract or for the return of items. The contract is still validly concluded. This is a one-sided failure to fulfill the terms of the contract by the buyer side.

In the event of non-acceptance or indication of incorrect delivery information, the customer is obliged to pay the costs of repackaging, re-sending charged according to the price list (the weight of the shipment can be changed due to additional packaging, resulting in a higher shipping charge) and possible costs for the return of the undelivered item to provider.

If the customer fails to settle his obligations for re-sending, the provider after the expiration of three working days begins to charge fee in amount of 1% of the order value (shipment content value) / day until the client has settled his obligations

Before re-sending, the customer is obliged to pay all obligations in full, incurred to the day of re-sending.

As soon as the fee from last paragraph exceeds the value of the goods in package (invoice total), the property right is transferred on provider. Provider can after that freely use goods from the order.

The cost of misstating the addressee's data is charged to the customer. In this case, we not assume any material liability for the lost or wrong delivery of the shipment. In this case, the entire liability of the provider (sender) is completely excluded.

  • With payment on delivery:

For shipments sent with payment at delivery, the return period is reduced to 8 days from the date of the first unsuccessful attempt of delivery, In case of non-acceptance the ordered items in the aforementioned deadline, shipment will be returned to the provider

The cost of misstating the addressee's data is charged to the customer.

In the case of non-acceptance, this is NOT considered as a withdrawal from the contract or as a return of items. The contract is still validly concluded. This is a one-side failure to fulfill the terms of the contract concluded by the buyers side.

In this case, the customer undertakes to pay manipulative costs in the amount of 10% of the order or at least 30,00 EUR (including 22% VAT).

In addition, the customer undertakes to pay the costs of packing, postage costs from the provider to the customer, the cost of shipping from customer back to the provider increased for 22% VAT. The costs referred to in this paragraph are not part of the manipulative costs and shall be added to the manipulative costs referred to in the preceding paragraph.

In case of non payment , the legitimate interest will be charged on full amount (increased for 22% VAT).

The costumer pay all costs related to the possible recovery of the amount referred to in the preceding paragraphs.

After the return of the unsuccessfully served goods to provider, the provider has all property rights on items and can do with them whatever he likes.

3.7. RIGHT TO RESIGN OF PURCHASE AND SALE, RETURN OF GOODS

a. The right of provider to resign

The provider is not on any way obliged to accept the purchase order, and can withdraw from it without giving the reason before the order confirmation.

Later, the provider can withdraw from the contract only if a clear mistake is detected (Article 46 of the SI - OZ). A clear mistake is considered to be a defect in the essential characteristics of the product and any mistakes that are considered to be decisive by custom in the trade or by the purpose of the parties, and the provider would not confirm or conclude the contract in case of knowledge.

This includes also obvious price errors.

If the provider is unable to meet his obligations with contracts concluded at distance in accordance with the first paragraph of Article 43.e of the SI - ZVPot, within 30 days from the conclusion of the contract, in so far as the provider and the client do not agree otherwise, he may withdraw from the unilateral declaration and, immediately notify the buyer and return all the payments made in the nominal amount without interest, unless the customer insists on the realization of the contract.

In the event of this withdrawal from the contract, it is considered that the contract was not concluded and the contract is terminated when the assignment statement is sent.

b. Right to withdrawal from costumers side for goods in stock

The customer can easily add or withdraw items from the shopping cart until the binding order is made. By submitting a binding order, the items in the offer are reserved, the price is fixed. The contract between the tenderer and the customer is hereby concluded. The buyer may cancel or modify the contract for items in stock within three hours after the order was placed, without any contractual penalties. This is done by writing on e-mail, but only if the order has not yet been paid or dispatched.

Later, for items that are wholly or partly of gold (Au), silver (Ag), platinum (Pt) or palladium (Pd), the withdrawal from the contract within the meaning of Article 43 of the ZVPot is no longer possible. The price of goods depends on the fluctuation of the stock price of precious metals, on what the provider has no influence (Paragraph 5 of Article 43.č of the SI-ZVPot).

c. Right of withdrawal from costumers side, for goods delivered on costumers request

Before submitting a binding order, the customer may freely decide on the items for which it is seeking the offer. In case a client chooses to make a purchase, the client receives a written confirmation in the form of proforma invoice (in electronic form), which is considered to be a binding order made by the client. The contract between the tenderer and the customer is with that hereby concluded.

In the case of goods supplied on an explicit order made by costumer, that are wholly or partially of gold (Au), silver (Ag), platinum (Pt) or palladium (Pd), cancellation of the contract within the meaning of Article 43 of the ZVPot is no longer possible. The price of goods depends on the fluctuation in the financial markets, on which the provider has no influence in accordance with point 1, paragraph 5, paragraph 43.č of the ZVPot.

In the case of goods supplied by an explicit order made by costumer, that are not wholly or partly of gold (Au), silver (Ag), platinum (Pt) or palladium (Pd) and is not a regular stock, a unilateral withdrawal from the client within the meaning of 43. of the ZVPot is no longer possible in accordance with Article 43 (2) (5) of the ZVPot.

In the case of goods delivered after an explicit order from a client, that are not part of a regular offer or is not in stock in the desired quantity (delivery of goods on request), unilateral withdrawal from the client within the meaning of Article 43 of the ZVPot is no longer possible in accordance with point 2 5. paragraph 43.č of the ZVPot.

d. Procedure for returning goods

The customer can return the product within fourteen (14) days from the date of receipt of the order (stated exclusively for persons who acquire goods for purposes outside of their bussiness activity) in accordance with Article 43 of the ZVPot, insofar as the ordered item does not fulfill the terms set in Article 3.7.e of this terms and conditions.

1. The customer contact the provider via e-mail [email protected] or by telephone 040 589 031 and announce the return of the items.

2. The provider provides the customer a return form.

3. Stranka pravilno izpolnjen obrazec za vračilo artiklov, original ali kopijo računa ter nepoškodovano blago v nespremenjeni količini vrne ponudniku najkasneje v štirinajstih (14) dneh od prejema na naslov:

NUMIKLIK, ŠMUC ALOJZ s.p.
Bezenškova ulica 33
SI - 1000 Ljubljana
Slovenija

3. The customer corectlly and in full filed return form, the original or a copy of the invoice and the undamaged goods in the unchanged quantity return to the provider, no later than in fourteen (14) days from the receipt. Adress for return is:

NUMIKLIK, ŠMUC ALOJZ s.p.
Bezenškova ulica 33
SI - 1000 Ljubljana
Slovenia

The order returned in right time is considered shipments, that are send back in 14 days of receipt (date on the shipment).

4. The buyer pays all the costs related with return, unless otherwise agreed on written way. Packages send with payment at delivery will not be accepted.

5. After the receipt of the order, the provider will check items, complete the complaint form, in case of fulfilling all the conditions for return make full return of all received funds to the customer Bank account no later than within 5 working days from the receipt of the returned goods.

6. In the event that the customer returns the goods and does not fulfill all the conditions for repayment (damaged hermetic foil, reduced quantity), the customer is obliged to settle any handling costs in the amount of 15,00 EUR (including 22% VAT), the costs of repackaging and the re-sending charged according to the price list (the weight of the shipment can be increased due to additional packaging, resulting in a higher tariff for shipping being charged)

If the customer fails to settle his obligation to resend the order, the provider begins to calculate the fee in the amount of 1% of the value / day after the expiration of three working days, until the customer settles his obligations.

Before re-sending, the customer is obliged to settle all of his obligations incurred by the date of re-sending.

As soon as the amount of the fee exceeds the value of the purchase price, the bidder can freely dispose of the goods in the consignment and the customer transfer all the rights over the goods on the consignment on the provider.

e. Customer can not return purchased items:

  • when the item is damaged by the customer's fault or is a hermetic foil that ensures the original state it is defective.

Explanation: All the coins are packed in a transparent foil that enables a visual inspection of the item, and at the same time cares that the customer can not interfere with the condition of the goods. By opening or damaging the aforementioned foil, the customer loses the right to return the goods.

  • when the customer voluntarily chooses the possibility of packaging, which can affect the condition of the coin during transport, it loses the possibility of returning goods.

Explanation: The provider allows the individual purchase of certain coins originally packaged in larger packages (tubes, rolls, ...) without a protective capsule which is already included in the price of the product free of charge. When choosing the option without a protective capsule, the coins are packed without protective packaging recommended by the provider, thereby decreasing the purchase price too. As a result, mechanical damage or visual errors can occur during transport on the coin (milk stains, oxidation, ...)

  • when the product is partly or wholly made of gold (Au), silver (Ag), platinum (Pt) or palladium (Pd), since the price of the goods in this case depends on the fluctuations in the financial markets, beyond which the provider has no influence.
  • if the product is made according to the instructions of the buyer and is adapted to his / specially ordered for the customer (delivered after an explicit order).
  • if a contract is executed by a person performing a gainful activity irrespective of its legal organizational form or ownership, the provisions of the Consumer Protection Act on the conclusion of distance contracts are not subject to the provisions.
  • If the goods were sold as goods in commodity sales, since the provider is not an actual seller, but only an intermediary in the sale.
  • If the goods were sold as defective goods (the description in the products area contains a detailed description of the error).

As you buy a coin, you can not make a complaint on the protective packaging, except when you buy protective packaging separately from the coin (indicated on the invoice separately from the coin, and the price is not equal to 0.00 EUR). The customer thus waives the complaint on protective capsules, covers, boxes and other packaging, in which the coin can be packed, as its main goal is to protect the coin against possible damage, and in the event that it is not separately charged, it is delivered as free gift.

f. Material defect:

According to the Consumer Protection Act (ZVPot), the material defect is :

  • if the item does not have the characteristics necessary for its normal use or trafficking
  • if the item does not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was known or should have be known,
  • if the thing has no features and qualities that were explicitly or silently agreed or prescribed,
  • if the seller has delivered a thing that does not match the pattern or model, unless the sample or model was shown only for the purpose of the notice.

The buyer who correctly inform the provider of the error (Article 37a ZVPot) has the right to require from provider to:

  • remedy error on goods or
  • returns part of the amount paid in proportion to the error or
  • Replace the goods with error to goods without error or
  • returns the paid amount.

The provider must be informed in writing in order to prove the comunication.

The provider must fulfill the consumer's request within 8 days if the defect is not in dispute. If the defect is controversial, it must respond in writing within the same time-limit and give an explanation that can relieve its liability.

The seller of the goods (or service provider) may be relieved of liability for a material defect (or incorrectly performed service) if it proves that the cause of the error is a circumstance that could not be prevented, eliminated or avoided due to the behavior of third parties or the consumer.

4. PURCHASE

Here are described the terms and conditions and procedures with which the provider performs the service of buying goods from private individuals. The provider is not in any way obliged to accept the purchase in case of suspicion of money laundering, doubts in the client's fulfillment, factual errors, doubtfulness of origin, etc.

4.1. We only purchase goods from adults (18 years +) with a personal document that shows their identity.

4.2. We buy only items from persons, to whom the origin of each item is fully known, and are its only legal owner.

4.3. We do not buy items obtained through unlawful or criminal offenses.

4.4. In the case of mailing items, the customer sends coins at his own risk. We advise the insured shipment in accordance with the terms and conditions of the postal service provider. The shipping costs needs to be payed by the sender.

4.5. In case of sending by post and items are subject of fluctuations in the stock exchange metal market, the purchase price is fixed upon the takeover of the products.

4.6. V primeru pošiljanja po pošti bo prevzem poškodovanih ali neprimerno zapakiranih pošiljk ponudnik zavrnil že pred prevzemom. Vsaka odgovornost ponudnika je v tem primeru v celoti izključena, morebitno materialno oškodovanje mora stranka uveljavljati neposredno od izvajalca poštne storitve.

In case of posting, the provider will refuse to accept damaged or unsuitably packaged shipments before signing accept documentation . In this case, any liability of the provider is completely excluded, the customer must claim any material damage directly from the postal service provider.

4.7. Odkupna cena blaga, ki je predmet odkupa, se določi glede na stanje, kakovost, redkost, sestavo in maso. Na oblikovanje odkupne cene vplivajo tudi trenutne razmere na tržišču.

4.7. Purchase price of the goods is determined according to the condition, quality, rarity, composition and weight. The current situation on the market is also influenced by the formation of the buying-in price.

4.8. The contract price is the redemption price reached by the tenderer in agreement with the customer.

4.9. Buyer before the final conclusion of the contract and the payment of the purchase price verifies the authenticity, preservation and other characteristics of the goods.

4.10. If the bidder finds that the goods meet all the criteria for buying, the customer pays the agreed amount on bank account within the agreed time after the goods are taken over.

4.11. If the goods are not in accordance with the redemption agreement, the buyer may refuse the purchase. In this case, the buyer is obliged to return to the customer all items in a not reduced quantity with the insured option of the shipment (insured for the same value as the seller indicated on the shipment send to buyer) on the address that seller specified in the documentation.

4.12. We accept to purchase only goods at our discretion. Any purchase can be rejected without stating a reason.

4.13. We reserve the right stop purchase goods at any time

4.14. Each purchase is final at the time of the payment or the transfer to the customer's transaction account. After the payment is made, the buyer can freely dispose of items. Unilateral cancellation after payment is no longer possible!

5. COMMUNICATION

The provider uses appropriate technological and organizational means to protect the transmission and storage of personal data, orders and payments.

6. PROTECTION OF CHILDREN

The provider does not accept orders from someone who knows or suspectes that he is a child, without having the express permission of his parents or guardians. The provider does not offer free access to products or services that are harmful to children.
Without the explicit permission of the parents or guardians, the provider will not accept any personal information concerning children, nor will he issue information received from children to third parties other than parents or guardians or
law enforcement authorities for the protection of the provider interests. Any communication intended for children will be appropriate to their age and will not take advantage of children's trust, lack of experience or sense of loyalty.

7. ARCHIVE OF CONTRACTS

Pogodba, ki jo skleneta ponudnik in uporabnik je za nedoločen čas shranjena pri ponudniku oz. na ustrezno varovanem oddaljenem strežniku, do katerega ima dostop ponudnik. Kupec lahko pridobi kopijo pogodbe s pisno zahtevo po elektronski pošti na naslov [email protected] .

The contract, accepted by the provider and costumer is saved for an indefinite period at the properly secured remote server, to which the provider has access. The buyer can obtain a copy of the contract with a written request by e-mail to [email protected]

8. ADVERTISING ELECTRONIC COMMUNICATIONS

Advertising messages:

  • they must be clearly and unambiguously labeled as advertising messages
  • the sender must be clearly visible
  • The various campaigns, promotions, marketing techniques and participants in them must be clearly marked
  • We respect the user's desire not to receive advertising messages.

9. COMPLAINTS

The provider respects the applicable consumer protection legislation.

The provider has a system of handling possible complaints and has a certain person who, in case of problems, can be contacted by the customer via electronic or classic mail or by telephone. The complaint may be submitted to the e-mail address: [email protected] or by mail to the address of the provider. In the event of a problem, the customer can contact provider also on a telephone number: 040 589 031.

The complaint processing procedure is confidential.

Within five working days, the provider will confirm that he has received the complaint, inform the buyer, how long he will deal with it, and keep him informed about the course of the procedure.

The provider is aware that the essential characteristic of the consumer dispute, at least in terms of court resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main reason for the consumer not to initiate a dispute before a court. Therefore, the provider strives to do his best to resolve any dispute by mutual consent.

These general terms and conditions and all disputes between the provider and the client are subject to Slovenian material and procedural law, whereby no rules of private international law apply which would indicate the use of any other law. We resolve all disputes entirely exclusively in the Slovenian language.

For all relationships and rights and obligations that are not governed by these General Terms and Conditions, the provisions of the Obligatory Code, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply.

V primeru spora, ki je kakorkoli v zvezi s pogodbo ali razmerjem med ponudnikom in stranko, je za odločanje alternativno pristojno stvarno sodišče v Ljubljani.

In case of a dispute which is in any way related to the contract or the relationship between the provider and the client, the real court in Ljubljana shall alternatively be competent for deciding.

10. EXECUTIVE RESOLUTION OF CONSUMER DISPUTES

I according to the legal norms, the provider does not recognize any contractor for out-of-court settlement of consumer disputes as competent for resolving the consumer dispute that the consumer could initiate in accordance with the Law on out-of-court settlement of consumer disputes.

The provider, which provides the online trade in the territory of the Republic of Slovenia as a provider of goods and services, publishes an electronic link on the Internet Dispute Resolution Consumer Platform (SRPS) on its website. The platform is available to consumers here (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN).

The aforementioned arrangement is based on the Law on out-of-court settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

11.EXCLUSION OF LIABILITY

The provider try to the best of his ability and with all due diligence, endeavor to ensure the up-to-date and correctness of the data published on its websites.

The provider is not responsible for any possible viruses that might migrate to users from this site, therefore it is recommended for users to protect their software against viruses before they can be downloaded from this site.

We reserve the right to refer users to other sites on the Web, and we assume no responsibility for their content.

No product in the online store is a toy. To avoid the risk of suffocation, store small items and parts of items out of reach of children's hands.
12. COPYRIGHT

All content published on the website or any other carrier of the content of the provider are protected independently on any way of access to the contents and may only be used in the way and in the manner prescribed by the legislation governing the protection copyright, and in accordance with the terms and conditions of use as defined below.

All content of the site www.numizmatika.si is copyrighted as an individual creation or as a database. Protection covers data, multimedia, text, software, HTML, CSS and other code.

The copyright holder is the provider (Numiklik, Šmuc Alojz s.p.).

Organized collection as well as the publishing of protected content is not allowed without the written consent of the owner.

Copyright claims are solved in accordance with the law governing copyright and related rights.

To obtain consent and to familiarize yourself with the terms of use, please contact us at [email protected]

13. DEFINITIONS

he following terms have the following meaning in the terms and conditions:

Coin :

The term "coin" means a shaped piece of metal with a known mass and purity issued by a sovereign government.

Numismatic Coin:

The term "numismatic coin" means a coin whose price is more dependent on its rarity, the particular minting technique, the coin status, the dates and mint marks, the special packaging, than the value of the metal in it.

Investment Coin:

The term "investment coin" means an expression used to describe gold, silver, platinum or palladium coins, where price follows prices on the world stock   market.

Price:

Value of goods and services, expressed in EUR.

Client:

It is an interest or a buyer who is in a relationship with a provider. Visiting the provider's website, contacting the provider,... .

VAT:

Tax

Order:

The term "order" means a purchase from or sale to a provider, regardless of whether this order has been transmitted through the website, by telephone, personally or otherwise.

Product:

The term "item" is a commercial object (commodity) that is the subject of sale or redemption.

Business (working) Day :

The term "business day" means a day other than a Saturday, a Sunday or a holiday in the territory of the Republic of Slovenia.

User +:

It is a customer with an address in the Republic of Slovenia, who has created a user account, has successfully completed at least one purchase, has taken all the shipments, and all payments have been made within the contractual term.

14. NOTICE OF LIABILITY OF ISSUING INVOICE AND OBLIGATIONS OF THE BUYER TO ASSUME THE INVOICE.

By submitting the order and accepting the terms and conditions, you acknowledge the notification of the obligation to issue an invoice and the obligation of the buyer to take the invoice.

1. September 2018
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